Diamond Scarborough
Killeen,TX
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and retention at Teleperformance through exceptional complaint resolution and empathy. Skilled in Microsoft Excel and multitasking, my professional demeanor and problem-solving abilities led to significant positive feedback and repeat business, showcasing my ability to exceed employer expectations while fostering customer satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
02.2020 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Popeyes Chicken
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Walmart
07.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Crest Wood Highschool
Sumter, SC06-2018
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Positive and professional
- Problem-solving abilities
- Conflict Resolution
- Problem-solving skills
- Multitasking
Timeline
Customer Service Representative
Teleperformance
02.2020 - 04.2024
Cashier
Popeyes Chicken
01.2019 - 01.2020
Cashier
Walmart
07.2018 - 01.2019
High School Diploma -
Crest Wood Highschool