Diamond Seay
Lakeland,FL
Overview
10
10
years of professional experience
Work History
Assistant Manager/Catering Manager
Frescos
Lakeland
09.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Worked with chefs to plan menus according to client needs and budgets.
- Responded to customer service inquiries, both in-person and by telephone.
- Trained new employees on customer service, money handling and organizing strategies.
Assistant Manager
Burger King
Lakeland, FL
12.2013 - 01.2021
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Provided exceptional customer service to patrons and communicated professionally.
- Provided excellent customer service to exceed customer expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Lead
O'Reillys Warehouse
Lakeland
10.2020 - 11.2021
- Improved team efficiency by implementing new scheduling and task management strategies.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor Of Business - Business Management
Florida Technical College
DeLand, FL12.2026
Skills
- Phone Etiquette
- Strong Work Ethic
- Team Leadership
- Proficient in Microsoft
- Active Listening
- Detail Oriented
Timeline
Assistant Manager/Catering Manager
Frescos
09.2022 - Current
Shift Lead
O'Reillys Warehouse
10.2020 - 11.2021
Assistant Manager
Burger King
12.2013 - 01.2021
Bachelor Of Business - Business Management
Florida Technical College