Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Segundo

AJO

Summary

Dynamic Medical Assistant with extensive experience at Desert Senita Community Health Center, excelling in patient scheduling and clinical documentation. Proven ability to enhance patient experiences through empathetic care and effective communication. Skilled in EMR management and HIPAA compliance, ensuring confidentiality and safety in all interactions. Committed to delivering high-quality healthcare services.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Desert Senita Community Health Center
11.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Customer Service Representative

Family Dollar
02.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Transportation Dispatcher

Ajo Transportation
02.2019 - 02.2023
  • Coordinated transportation schedules to optimize delivery routes and minimize delays.
  • Monitored fleet performance using GPS tracking systems to ensure timely arrivals.
  • Communicated effectively with drivers to relay instructions and address concerns promptly.
  • Implemented process improvements that enhanced overall operational efficiency.
  • Trained new dispatch staff on software systems and communication protocols.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Provided training and guidance to new dispatchers.
  • Worked closely with customers to effectively resolve issues and complaints.

Medical Assistant

Desert Senita Community Health Center
05.2014 - 09.2018
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

GED -

Pima Community College
Tucson, AZ
12-2012

Medical Assistant Certificate - Medical Assistant

Carrington College
Tucson, AZ
12-2011

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical documentation
  • Data entry
  • Electronic medical records
  • Professionalism and ethics
  • Maintaining confidentiality

Timeline

Medical Assistant

Desert Senita Community Health Center
11.2023 - Current

Customer Service Representative

Family Dollar
02.2023 - 11.2023

Transportation Dispatcher

Ajo Transportation
02.2019 - 02.2023

Medical Assistant

Desert Senita Community Health Center
05.2014 - 09.2018

GED -

Pima Community College

Medical Assistant Certificate - Medical Assistant

Carrington College

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