Diamond Serna

Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

• Provided recruitment and placement service to NAF activities by procedurally processing a full
range of personnel actions such as appointments, position and pay changes, service
computation date changes, transfers, and separations through the DCPDS System as well as
acquiring the proper documentation to justify each personnel Action.
• Expertly maintained official personnel folders for employees, as well as building official
personnel Folders for New Employees.
• Accepted requests, built position vacancies, maintained proper new hire folders, reviewed,
and vetted applicant lists, sent certified lists to hiring managers, and closed out selected
certificates as well as any other assigned duties on USA Staffing.
• Provides specific information to NAF employees regarding personnel matters including, but
not limited to, insurance, retirement, 401(k), unemployment compensation, workers'
compensation, tuition assistance, appeals & grievances, FMLA, leave accruals, hours of work,
overtime, CY Investigations, WGI's, and awards.
• In-processed new employees, providing an overview of employee benefits and assisting in the
completion of employment documents.
• Exercised customer service daily with our employees, managers, applicants, and any other
civilian agencies with the intent to provide clear and concise information and any assistances
needed.
• Daily use of the following personnel systems, DCPDS, SETS, NAFPAY, Business Intelligence,
USA Staffing, Np2, submitting tickets on MyFSS, and National Background Investigation
System (NBIS).
• Researched DoDI's, AF-MAN's, memorandums, NAF personnel program management and
administration procedure guide for all updated regulation and procedures. As well as
Implementing those changes.
• Daily use of MS Windows, MS office, including PowerPoint, word, access, excel, and various
Adobe applications.
• Assist patrons with filling out background investigation questionnaires, Active Position
Applications, as well as navigating employee resources such as NAFPay and AFVEC.
• Experience filing, printing, sorting, and compiling various official documents.
• Informed on proper CUI procedures to protect PII via email, in person, and over the phone.
• Designing and distributing monthly flyers to inform NAF Employees on current regulation
changes and helpful information to keep them informed.
• Training other HR professionals on the rules, regulations, procedures, and program
requirements of NAF personnel administration
• Utilizing SWFT to take Fingerprints and submitting appropriate state check forms for
Investigations.

• Maintained a T1 Security Clearance
• Kept fitness areas, machines, and spaces clean and orderly for customers.
• Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
• Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
• Adapted classes to meet expectations and interests of members, resulting in improved participation.
• Conducted inspections of equipment with safety protocol and equipment longevity in mind.
• Worked independently and as member of cohesive team to support individual needs.
• Streamlined gym operations by managing inventory, scheduling fitness classes, and maintaining accurate records.
• Educated clients on proper exercise techniques, minimizing injury risks while maximizing results.
• Improved overall gym cleanliness and safety by conducting regular equipment inspections and maintenance tasks.
• Ensured smooth front desk operations, efficiently handling registration processes, payment transactions, and member inquiries with professionalism.
• Promoted a positive gym atmosphere to active duty and families by fostering strong relationships with clients and team members alike.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Increased employee retention by fostering a positive, supportive work atmosphere.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Managed staffing call-in's
• Balance cash registers and daily banks/tills
• Facility Management; daily upkeep
• Inventory ordering, intake, processing and storage
• Oversee all customer escalations, customer satisfaction
• Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.