Diamond Sheppard
Monroe,LA
Summary
Hardworking and motivated with 5 years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Efficient Utility Worker with excellent organization and planning skills. Adept at dealing diplomatically with public and contractors while representing organization professionally. Talented in learning data control systems and processes for distributed generation services and associated software. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coil Winder
Howard Industry
Mendenhall, Mississippi
09.2023 - 12.2024
- Adjusted coil winders to specified wire size, insulation type and turns per layer.
- Maintained records of production activities such as number of coils produced, scrap rate.
- Assisted other employees in the production process when needed.
- Trained new employees in the use of winder machines and related procedures.
- Inspected finished products for defects in workmanship or materials used.
- Monitored machine operation to detect potential problems and take corrective action when necessary.
- Read blueprints or schematics to determine winding parameters.
General Merchandiser
Walmart
West Monroe, Louisiana
06.2023 - 09.2023
- Assisted customers with product selection and answered inquiries about product features.
- Collaborated with marketing team on advertising campaigns for various products.
- Provided feedback on pricing structures to optimize profitability.
- Maintained accurate records of all transactions related to merchandise purchases.
Utility Worker
Bancroft Bag LLC
West Monroe, LA
08.2022 - 06.2023
- Followed daily maintenance lists to keep work areas productive and operational
- Wore appropriate clothing, erected barricades and signage and used proper equipment and tools
- Maintained clean, organized and fully stocked work areas for maximum efficiency
- Inspected finished work for quality and customer requirements
Correctional Officer
Louisiana Transitional Center for Women
Tallulah, LA
02.2022 - 08.2022
- KEEP THE PUBLIC SAFE
- Inspected cells and conducted random searches of common areas
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Applied non-violent response tools and physical restraint during problematic situations
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Instructed inmates on work detail and oversaw work-site transportation
- Supervised offender work assignments and evaluated performance for compliance with standard regulations
Education
Associate of Arts - Dental Hygiene
Copiah-Lincoln Community College
Wesson, MSDental Assisting Certificate -
Accelerated Academy Dental Assisting
Monroe, LASome College (No Degree) - Dental Hygiene
Jackson State University
Jackson, MSSome College (No Degree) - Dental Hygiene
University of Louisiana At Monroe
Monroe, LASkills
- Flooring upkeep
- Basic repair skills
- Cleaning and sanitizing
- Data gathering and documentation
- Communication
- Computer skills
- Reliable & trustworthy
- Training & development
- Friendly, positive attitude
- Booking procedures
- Observation
- Safety awareness
Certification
- Certified Correctional Officer, Louisiana Transitional Center for Women, 2022
- Certified Dental Assistant, Accelerated Academy, 2023
Timeline
Coil Winder
Howard Industry
09.2023 - 12.2024
General Merchandiser
Walmart
06.2023 - 09.2023
Utility Worker
Bancroft Bag LLC
08.2022 - 06.2023
Correctional Officer
Louisiana Transitional Center for Women
02.2022 - 08.2022
Associate of Arts - Dental Hygiene
Copiah-Lincoln Community College
Dental Assisting Certificate -
Accelerated Academy Dental Assisting
Some College (No Degree) - Dental Hygiene
Jackson State University
Some College (No Degree) - Dental Hygiene
University of Louisiana At Monroe