Diamond Sherman
Pooler
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality and customer service at Hyatt Place Savannah. Proven ability to enhance guest satisfaction through effective communication and efficient front desk operations. Skilled in cash handling and multitasking, consistently maintaining a welcoming atmosphere while achieving high standards of service excellence.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hyatt Place Savannah
01.2025 - 06.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Scheduled appointments and maintained organized calendar for staff meetings.
- Maintained cleanliness and organization of front desk area, enhancing professional appearance.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Nightly audits
- Bartend
Warehouse Worker
Amazon
08.2024 - 01.2025
- Operated forklifts to efficiently move materials and products within warehouse environment.
- Received and inspected incoming shipments for accuracy and quality control.
- Assisted in maintaining cleanliness and safety standards throughout the facility.
- Participated in regular training sessions on safety procedures and equipment handling.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Stow
Server
Waffle House
08.2018 - 05.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed table assignments and seating arrangements to optimize service efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to quality standards.
- Monitored dining area for cleanliness and organization, upholding restaurant's established standards of excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cook
Education
Diploma -
Savannah High
Savannah, GA05.2021
Skills
- Communication
- Cash handling
- Hospitality
- Team work
- Nightly audit
- Guest services
- Front desk
- Patient Care
- Microsoft word
- Welcoming guests
- Professional appearance
- Check-ins and check-outs
- Detail-oriented
- Multitasking Abilities
- Customer satisfaction
- Active listening
- Problem-solving skills
- Time management
- Phone etiquette
- Verbal and written communication
- Customer service
- Listening skills
- Packaging and labeling
- Self-motivated and disciplined
- Warehouse safety
- Willing to learn
- Task prioritization
- Guest seating
- Table setting
Timeline
Front Desk Receptionist
Hyatt Place Savannah
01.2025 - 06.2025
Warehouse Worker
Amazon
08.2024 - 01.2025
Server
Waffle House
08.2018 - 05.2024
Diploma -
Savannah High
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