Diamond Sims
Memphis,TN
Summary
I am a motivated professional and mother seeking a new path in the field of customer service. I have several years of experience working on a team to achieve a common goal. Now that I desire the opportunity to work in customer service, that aim undoubtedly aligns with everything I want for my child, contributing to the bright futures of the young leaders of tomorrow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Dance Coach
Dancing Divas University
06.2021 - Current
- Provided constructive criticism to dancers, enabling them to improve their skills and technique.
- Maintained accurate records of attendance, grades, and individual achievements for each dancer on the team.
- Supported dancers during auditions by offering guidance on proper technique and presentation.
- Monitored students'' progress throughout the season, addressing any concerns or areas needing improvement.
- Implemented creative strategies that helped increase public awareness about our organization''s dance programs.
- Ensured a safe practice environment by enforcing safety guidelines and addressing any hazards promptly.
- Enhanced student performance by providing personalized coaching and feedback on dance techniques.
- Collaborated with other coaches in organizing local dance events, workshops, and fundraisers.
- Led warm-up exercises at each practice session to prepare dancers physically while also focusing on injury prevention methods.
Cashier
Walmart
09.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided prompt customer support with a professional, friendly, patient attitude.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Material Handler
Nike
05.2023 - 07.2023
- Worked on a team to pack given materials into boxes and pack onto trucks in preparations for delivery
- We each carried boxes that weighed 30+ pounds and required us to move them about 10 feet each time.
Babysitter
Fisher Residence
02.2021 - 07.2023
- Babysitter of 6 children for the past 2 years
- Ultimately grew very close to each of the family members and was able to foster a trusting relationship that has allowed me to build a system of looking after 3-6 of the children for 20 hours each week on average.
Input Handler
Fedex
07.2022 - 04.2023
- Completed physically demanding tasks in a fast paced environment, including unloading packages along with utilizing a three-tier organizational system for different sized packages
- Required to lift up to 50 pounds.
Material Handler
Amazon
07.2020 - 03.2021
- Sorted various items and utilized a scanning and label system to ensure that packages arrived at the correct destination to be packed and sent to homes.
Education
High school Diploma - General Education
Fairley High School
Memphis, TNSkills
- Organization
- Teamwork
- Problem Solving
- Ability to work under pressure
- Customer Service
- Patience and Empathy
- Work Ethic and Integrity
- Cleaning and sanitizing
- Cash handling and management
- Customer Relations
- Order Taking
- Written and verbal communication
Timeline
Cashier
Walmart
09.2023 - 01.2024
Material Handler
Nike
05.2023 - 07.2023
Input Handler
Fedex
07.2022 - 04.2023
Assistant Dance Coach
Dancing Divas University
06.2021 - Current
Babysitter
Fisher Residence
02.2021 - 07.2023
Material Handler
Amazon
07.2020 - 03.2021
High school Diploma - General Education
Fairley High School