Diamond Smith
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Successful at efficiently handling client inquiries, billing, and administrative tasks. Familiar with contracts and other documents affecting billing processes.
Overview
5
5
years of professional experience
Work History
Billing Coordinator
ADT Solar
10.2021 - Current
- Enhanced documentation, reports, and financial spreadsheets by incorporating updated financial data.
- Organized accounts for financial audits and provided support throughout the auditing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated cross-functionally with various departments to ensure accurate billing information
- Oversaw daily operations for billing department handling $800,000 per month in payments
Customer Service Representative
Toyota Financial Services
10.2018 - 10.2021
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly and suitably, providing helpful and informative responses solving 90% inquiries
- Educated customers on how to use company systems, fill out forms, and access the services they wanted
- Analyzed and assigned 20+ escalated complaints, issues, and grievances to departments for investigation and response
- Trained 10 new employees each quarter in procedures and policies in order to maximize team performance
Education
Bachelor of Science - Supply Chain Logistics And Technology
University of Houston
Houston, TX05.2025
High School Diploma -
Northbrook Senior High School
Houston, TX2014
Skills
- Excellent work ethic
- Customer-oriented
- Exceptional communication skills
- Exceptional time management skills
- Dependable and reliable
- Strong conflict resolution skills
- Thrives in fast-paced environment
- Quick learner
- Quality assurance
- File Management
- Billing Systems and Software
- Auditing Proficiency
Timeline
Billing Coordinator
ADT Solar
10.2021 - Current
Customer Service Representative
Toyota Financial Services
10.2018 - 10.2021
Bachelor of Science - Supply Chain Logistics And Technology
University of Houston
High School Diploma -
Northbrook Senior High School