DIAMOND smith
Detroit
Summary
Attentive Customer Service Representative with 5+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Energetic Lead Medical Technologist commended as accurate, reliable and diligent individual focused on timely and quality completion of assigned work. Compassionate caregiver adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. I also have my BLS certification through the NAHA! I have experience in a little of everything ! Currently in school for medical assisting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Upshift
01.2023 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in hotel rooms.
Customer Service
Everise Company
03.2022 - 12.2022
- Provide enterprises with the solutions and technology they need to rapidly scale their brands across markets and to evolve their offering through the product or service lifecycle.
Activity Aide
Qualicare Nursing Home
05.2021 - 11.2022
- Direct activities for residents to promote morale and engage in activity
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
Nurse Assistant
Brookdale Assistant Living
12.2020 - 05.2021
- Provide daily care to residents
- Assist with baths and dressing
- Assist with meals and mobility.
Cashier/Cook
Taco Bell
06.2016 - 01.2017
- Responsible for drive thru, set up food lines, hot and cold prep, prepare food for customers, and keep area neatly organized and cleaned.
Babysitting
Self
06.2013 - 05.2016
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Talked to parents about concerns or issues with children during babysitting.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
Education
Medical Assistant Certificate - Healthcare
Bryan University
Tempe, AZ08.2024
High School Diploma -
Clintondale High School
Clinton Township, MI06.2020
CNA Training -
Abcott Institute
Southfield, MI01.2020
Skills
- Patient Care skills
- Organizational
- Communication
- Leadership
- Responsibility
- Cooking
- Babysitting
- Customer Service
- Patience and Empathy
Volunteer Experience
- Participated in sports learning team player skills
- Obtained leadership award as dance leader
Certification
- Basic Life Support Certificate (Renewal- 03/26)
- Caregiver Certificate (Completed-04/12/23) MyCnaJobs
Reading, learning new things , being a mom
I am a mother of 2. On my freetime I love to read. Reading is fundamental to me. I love learning new things whether its through my employment opportunities or just being myself. Another hobby I enjoy is helping others which is why I decided to join the healthcare field!
Timeline
Housekeeper
Upshift
01.2023 - 06.2023
Customer Service
Everise Company
03.2022 - 12.2022
Activity Aide
Qualicare Nursing Home
05.2021 - 11.2022
Nurse Assistant
Brookdale Assistant Living
12.2020 - 05.2021
Cashier/Cook
Taco Bell
06.2016 - 01.2017
Babysitting
Self
06.2013 - 05.2016
Medical Assistant Certificate - Healthcare
Bryan University
High School Diploma -
Clintondale High School
CNA Training -
Abcott Institute