Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Smith

Memphis,TN

Summary

Licensed Insurance Adjuster with strong customer service, documentation, and problem-solving skills. Experienced in fast-paced environments requiring accuracy, communication, and time management. Seeking opportunities in both field and desk adjusting, where training, investigation, and claims support skills can contribute to efficient and accurate claim resolutions.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate

Amazon
06.2022 - Current

Enters data accurately using handheld scanners and internal systems.

Handles fast-paced workloads with strong attention to time and accuracy.

Collaborates with team leads to resolve inventory or order discrepancies

Maintain safety and performance standards in high-volume environments.

Associate

Pace
07.2022 - 08.2022

Assisted with order preparation, packaging, and shipment tracking.

Communicated workflow or product issues to supervisors for resolution.


Associate

Sam's Club
02.2021 - 04.2022

Processed online and pickup orders accurately

Provided customer support and product assistance as needed

Utilized RF scanners for tracking, item location, and data entry.

Bottle Server

Minglewood Hall
09.2019 - 06.2021

Supported event operations, customer interactions, and venue tasks.

Assisted guests in fast-paced environments with professionalism.

Help maintain venue organization and safety standards.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Customer Service Cashier

Kroger
05.2018 - 02.2021

Provided direct customer service, including answering questions, handling returns, and providing assistance.

Handle cash register operations with accuracy

Help resolve customer concerns and maintain front-end workflow

Arranged and replenished service desk displays and merchandise racks to maintain the appearance of the store.

Education

GED -

Southwest Tennessee Community College
Memphis, TN

Skills

  • Claims and Documenting Support
  • Information Gathering and Case Notes
  • Customer Service and Conflict Resolution
  • Data Entry and Computer Systems
  • Written and Verbal Communication
  • Time Management and Organization
  • Ability to learn software quickly
  • Works well under pressure

Certification

Insurance Certificate

Timeline

Associate

Pace
07.2022 - 08.2022

Associate

Amazon
06.2022 - Current

Associate

Sam's Club
02.2021 - 04.2022

Bottle Server

Minglewood Hall
09.2019 - 06.2021

Customer Service Cashier

Kroger
05.2018 - 02.2021

GED -

Southwest Tennessee Community College
Diamond Smith