Diamond Spencer
Milford
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help peers excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
11
11
years of professional experience
Work History
Trainer
Texas Roadhouse
11.2015 - Current
- Developed and delivered training programs to enhance employee skills and knowledge. Facilitated interactive training sessions to engage participants and promote active learning. Aligned training programs with organizational goals and implemented cross-training opportunities. Mentored new hires, resulting in stronger staff development and increased productivity.
Supports Planner
MMARS
03.2024 - 10.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans. Enhanced communication between clients and providers through consistent follow-ups and progress updates. Conducted thorough assessments of clients’ situations, identifying issues, goals, and necessary interventions. Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements. Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Client Service Coordinator
Ultimate Care-Eminence Home Care
07.2023 - 02.2024
- Managed the onboarding process for new hires, ensuring a smooth transition into the company. Scheduled appointments and coordinated services for state referrals in Maryland. Developed and implemented comprehensive plans of services to meet client needs. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
Laboratory Information Coordinator
Tidal Health Peninsula Regional Hospital
12.2022 - 05.2023
- Managed Epic Lab Ordering system to streamline laboratory workflows and improve efficiency. Handled insurance billing processes, ensuring accurate and timely submission of claims. Oversaw lab pathology requisitions, maintaining proper documentation and ensuring compliance with laboratory protocols. Organized and maintained inpatient and outpatient charts, ensuring easy accessibility and confidentiality of patient information.
Marketing Assistant
The Flatts at Salisbury
09.2020 - 10.2021
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Assisted in developing and implementing marketing strategies to increase brand awareness and drive sales. Contributed to weekly team meetings, brainstorming sessions and staff appraisals. Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
Bachelor’s - Rehabilitation Science
University of Maryland - Eastern Shore
Princess Anne05-2023
Skills
- Skilled in Epic Software usage
- Salesforce proficiency
- Healthcare administration
- Provider engagement strategies
- Proactive client calling
- Vocational training
- Client relationship building
- Calendar organization
- Customer relationship management
- Business growth initiatives
- Client interaction expertise
- Knowledgeable in LTSS best practices
Timeline
Supports Planner
MMARS
03.2024 - 10.2024
Client Service Coordinator
Ultimate Care-Eminence Home Care
07.2023 - 02.2024
Laboratory Information Coordinator
Tidal Health Peninsula Regional Hospital
12.2022 - 05.2023
Marketing Assistant
The Flatts at Salisbury
09.2020 - 10.2021
Trainer
Texas Roadhouse
11.2015 - Current
Bachelor’s - Rehabilitation Science
University of Maryland - Eastern Shore