Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Diamond Spurgeon

Kernersville,North Carolina

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Reliable Dental Assistant with Number years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with Number-hand procedures, setting up exam rooms, taking dental radiographs, Skill and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Developed skills in clinical dental environment, including patient care, dental procedures, and office management. Demonstrated ability to maintain high level of organization and attention to detail, ensuring smooth operations and patient satisfaction. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting. Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dental Assistant

Dental Works
09.2017 - Current
  • Turn over exam room for next appointment
  • Sterilize dental instruments and dental materials
  • Help make patients feel comfortable
  • Assist dentist or hygienist during procedures by handing them instruments and materials
  • Use suction hoses to keep patients mouth dry and clear during procedures
  • Take x-rays
  • Assist with front-office task

Survey Customer Service Representative

Temporary Resources
12.2014 - 04.2016
  • Manage high call volume with tact and professionalism
  • Described product to customers and accurately explained details
  • Act professionally and patiently when addressing negative customer feedback
  • Defused volatile customer situations calmly and courteously
  • Referred unresolved customer grievances to designated departments for further investigation
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Representative

Spectrum
06.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Dental Assistant

Guilford Adult Dental
10.2016 - 01.2018
  • Assist dentist during procedures
  • Process x-rays
  • Turn over room and prepare for next patient
  • Assist with billing, payment

Assistant Manager

Subway Restaurant
03.2013 - 11.2014
  • Greeted customers and provided excellent customer service
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Cross-trained and coordinated scheduling with team members to ensure seamless service

Cashier

Food Lion
04.2013 - 02.2014
  • Maintained an atmosphere of enthusiastic customer service
  • Established and maintained a positive work environment
  • Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit
  • Managed customer flow and backed up lines to reduce checkout wait time
  • Addressed guest concerns and resolved all issues to guests’ satisfaction, including locating needed items

Technical Consultant

Duke Energy
01.2023 - 08.2024
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
  • Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
  • Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
  • Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.

Education

Dental Assistant -

PIEDMONT DENTAL ASSISTANT INC
Pleasant Garden, NC
03.2015

High School Diploma -

FORSYTH TECHNICAL COMMUNITY COLLEGE
Winston Salem, NC
06.2014

Skills

  • Superior customer service
  • Telephone etiquette
  • Dental radiography
  • Dental materials knowledge
  • Dental instrumentation knowledge
  • Computer skills
  • Word
  • Excel
  • Typing
  • Data entry skills
  • Customer service
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Call management
  • Order processing
  • Microsoft Office Suite
  • Technical support
  • Filing
  • Live chat support
  • Sales expertise
  • Assertiveness
  • Service standard compliance
  • Delivery scheduling
  • Receiving support
  • Call triaging

Certification

  • American Heart Association Basic Life Support (BLS) – American Heart Association.
  • OSHA Certified
  • CPR/AED Certification

Timeline

Technical Consultant

Duke Energy
01.2023 - 08.2024

Customer Service Representative

Spectrum
06.2022 - 03.2023

Dental Assistant

Dental Works
09.2017 - Current

Dental Assistant

Guilford Adult Dental
10.2016 - 01.2018

Survey Customer Service Representative

Temporary Resources
12.2014 - 04.2016

Cashier

Food Lion
04.2013 - 02.2014

Assistant Manager

Subway Restaurant
03.2013 - 11.2014

Dental Assistant -

PIEDMONT DENTAL ASSISTANT INC

High School Diploma -

FORSYTH TECHNICAL COMMUNITY COLLEGE
Diamond Spurgeon