Diamond Thomas
Spring Lake,NC
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
Spring Lake, NC
08.2021 - Current
- Assist customers on a daily basis for whatever they may need
- Put together multiple customer orders to get ready for delivery or pickup
- Receive an electronic list of items customers want and put the items with the matching name (1- 8 orders at a time averaging 35-70 orders per shift)
- Conduct advertising to persuade people to order online
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Maximized efficiency by scanning items quickly and completing as many as 16 orders per hour.
- Pleasantly greeted all callers and asked how to be of assistance.
Entry Account Manager
Tritech Web Consulting
01.2021 - 07.2021
- Work with customers in various situations while being professional
- Handle Customer Complaints
- Schedule Meetings and Events
- Answer phone calls in a timely manner
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new services and updated account information to maintain high standards of client service.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Education
Associate Of Business Administration - Business Administration And Management
Central Carolina Community College
Sanford, NCSkills
- Multitasking
- Schedule Management
- Project Planning
- Website coding
- Microsoft Excel,
- Powerpoint, Word Certified
- Track Communications
- Independently and Collaborative Working
- Strong Communication Skills
- Organization and Interpersonal Skills
- Verifying Order Accuracy
- Customer Service
- Personal Shopping
- Phone Systems
- Team Goals
Timeline
Personal Shopper
Walmart
08.2021 - Current
Entry Account Manager
Tritech Web Consulting
01.2021 - 07.2021
Associate Of Business Administration - Business Administration And Management
Central Carolina Community College
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