Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Thomas

Atlanta,GA

Summary

Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Theater Server

IPic Theaters
03.2023 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Host/Server

Sri Thai Atlanta
06.2021 - 03.2023
  • Handled high-pressure situations with composure while also managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with a POS system to successfully check out tables, place orders, and manage money.


Crew Member

Chipotle Grill
05.2020 - 09.2021
  • Took orders and prepared meals for guests
  • Worked with teammates to prepare orders and maintain a safe environment for patrons.
  • Demonstrated the abilities to multitask efficiently in fast-paced setting
  • Promoted cleanliness by maintaining a clean dining area for guests to enjoy

Education

Business Administration And Management

SUNY Potsdam
Potsdam, NY

Bachelor of Arts - Real Estate

Georgia State University
Atlanta, GA

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Food safety understanding
  • Bill computation
  • Wine pairing knowledge
  • Reliable and Responsible
  • Warm and Friendly

Timeline

Theater Server

IPic Theaters
03.2023 - Current

Host/Server

Sri Thai Atlanta
06.2021 - 03.2023

Crew Member

Chipotle Grill
05.2020 - 09.2021

Business Administration And Management

SUNY Potsdam

Bachelor of Arts - Real Estate

Georgia State University
Diamond Thomas