Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Thompson

Snellville,GA

Summary

Organized and dependable young woman successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

3
3
years of professional experience

Work History

Dasher

DoorDash
Snellville, GA
12.2021 - Current
  • Serving customers promptly by picking up prepaid orders from stores and restaurants and delivering orders to dropoff addresses.


  • Maintained organized, clean delivery vehicle clean to maintain professional reputation.


  • Driving more than 100 miles per day to serve as many as 25 customers a day across the Atlanta area


  • Safely loading and unloading orders carefully and properly securing items to prevent damage during transporting for delivery.


  • Verifying orders prior to completing deliveries to avoid customer complaints.


  • Successfully avoiding time delivery delays by carefully planning best routes.


  • Driving continuously during weather and shifts, to meet deadlines and achieved high customer satisfaction ratings.


  • Immediately addressing and handling customers problems and concerns to promote speedy resolution.


  • Communicating customer complaints, requests and feedback to company management for swift resolution.


  • Maintaining a clean professional appearance and presentation.


Assistant

Robert Tax Co.
Claxton, GA
01.2021 - 05.2021
  • Greeted guests in with friendliness and professionalism.


  • Worked closely with owner to provide effective assistance for specific aspects of business operation.


  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.


  • Attended to office operations and required paperwork.


  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.


  • Provided multifaceted services to business owner by running errands, managing mail, and scheduling appointments.


  • Maintained a clean, organized, professional office/ workspace.


  • Maintained high personal grooming standards and a clean professional appearance.

Production Associate

Homechef
Lithonia, GA
08.2019 - 03.2020
  • Standing for 7 to 9 hours a day - Physical work including but not limited to pushing, pulling, gripping, twisting, reaching, etc.


  • Ability to follow a required specific sequence of steps in a process repetitively for an extended period of time within deadlines.


  • Following designated checklist and work instructions as required - organizing work to meet demanding production goals.


  • Portioning product to verify accurate weights and measurements.


  • Documenting and logging production information via daily system logs and discussed issues with management.


  • Labeling, packaging, and inspecting finished products to assess compliance with quality standards, transporting items for additional processing, storage or shipment off-site.


  • Managed other Production Workers and worked with team leaders to enhance productivity.

Kitchen Crew Member/Assistant Cashier

Jets Pizza
Snellville, GA
07.2016 - 02.2017
  • Greeting over 100 customers daily


  • Alerting customers of hot food and beverages to maintain safety.


  • .Using POS system to enter orders, process payments and issue receipts.


  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.


  • Collecting and authorizing payments of guests.


  • Using POS system to enter orders, process payments and issue receipts.


  • Working closely with shift managers to solve problems and handle customer concerns.


  • Answered questions about store policies and addressing customer concerns.


  • Maintaining high personal grooming standards and uniform presentation.


  • Restocked and organized merchandise in front lanes.


  • Lifting and carrying heavy materials.


  • Preparing pizza entrees, salads and appetizers for over 150 daily customers.


  • Plated pizzas, sandwiches, and salads in aesthetically pleasing arrangements


  • Avoided burns when using ovens for preparing pizza and entree items.


  • Following proper handling and sanitation procedures to comply with food safety standards and protocols.


  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.


  • Monitored and maintained clean, trash-free workspaces and cooking surfaces to maximize productivity and safety.


  • Wiped down counters and food prep stations using bleach and clean cloths.


  • Cleaning and sanitizing dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.


  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.


  • Learned other teammates' work tasks to train as backup.


  • Trained and assisted new kitchen staff members.


  • Worked flexible schedule and extra shifts to meet business needs.


  • Shared information with customers about menu items preparation methods and ingredients.

Customer Service Bagger

Publix
Tucker, GA
04.2015 - 05.2016
  • Greeting customers entering and exiting the store.


  • Keeping effective communication with cashiers to guarantee customer satisfaction.


  • Carefully placing customer's purchased goods into bags, maximizing space while avoiding overloading.


  • Maintaining customer satisfaction with an act of service assisting to transport customers goods out store and loading bags and merchandise in customers' vehicles.


  • Retrieved grocery carts and baskets from lot and various site locations returning them to store.


  • Assisted with maintaining a clean and orderly checkout area and performing general cleaning duties such as collecting trash, sweeping floors, mopping, sanitizing, and organizing.


  • Answered customers' various questions and inquiries, and assisted by providing different information on sales, procedures, and policies.


  • Communication skills - calmly and quickly resolving customers complaints


  • Directed customers to appropriate areas in store to assist with locating products.


  • Returned unwanted items left in check out to designated isles and shelves


  • Replenishing check out bag supply

Education

High School Diploma -

Shiloh High School
Snellville, GA
05.2019

Skills

  • Time Management
  • Recordkeeping Requirements
  • GPS Navigation
  • Customer Service
  • Valid Driver's License
  • Maintaining Clean Work Areas
  • Payment Collection
  • Excellent Communication
  • Safe Food Handling

Timeline

Dasher

DoorDash
12.2021 - Current

Assistant

Robert Tax Co.
01.2021 - 05.2021

Production Associate

Homechef
08.2019 - 03.2020

Kitchen Crew Member/Assistant Cashier

Jets Pizza
07.2016 - 02.2017

Customer Service Bagger

Publix
04.2015 - 05.2016

High School Diploma -

Shiloh High School

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Diamond Thompson