Crystal Smith
Severn,Maryland
Summary
Organized quality assurance supervisor with 11 years of managerial experience dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Home Chef
Baltimore, MD
07.2023 - Current
- Enforced company policies to ensure strict adherence to safety regulations.
- Monitored production activities for conformance with established standards.
- Conducted training sessions for employees on quality assurance procedures and methods.
- Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
- Conducted inspections with quality control team members.
- Performed root cause analysis of non-conforming products and identified corrective actions.
Quality Control Supervisor
UrbanStems
Hyattsville, Maryland
01.2020 - 12.2022
- Conducted inspections with quality control team members.
- Supported product launch activities and continuous improvement initiatives in cross-functional and collaborative environment.
- Initiated and implemented standards and methods for inspection, testing and evaluation.
- Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
- Supervised and guided inspectors, technicians and other staff.
- Collected and analyzed production samples to evaluate quality.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
Quality Control Technician
Freshly
Savage, Maryland
07.2019 - 01.2020
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Produced thorough reports detailing findings and proposed recommendations.
- Analyzed production accuracy to formulate corrective action plans.
Quality Lead
Sky Chefs
Linthicum Heights, Maryland
03.2012 - 05.2019
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Trained employees in proper equipment use and product testing procedures.
- Calibrated, validated or maintained laboratory equipment.
- Participated in out-of-specification and failure investigations and recommended corrective actions.
- Performed visual inspections of finished products.
Education
Certificate of Completion - Medical Assisting
Fortis College - Largo
Largo, MarylandSkills
- Supervision & leadership
- Quality assurance experience
- Standard Operating Procedures
- Excellent problem-solving capability
- Computer skills and data management
- Planning and organizational skills
Certification
- Introductory Course for Development of HACCP Training
- SQF Quality Systems for Food Manufacturing Course Training (Safe Quality Foods)
- PCQI Training (Preventive Controls Qualified Individual)
- Internal Auditing
Timeline
Quality Supervisor
Home Chef
07.2023 - Current
Quality Control Supervisor
UrbanStems
01.2020 - 12.2022
Quality Control Technician
Freshly
07.2019 - 01.2020
Quality Lead
Sky Chefs
03.2012 - 05.2019
Certificate of Completion - Medical Assisting
Fortis College - Largo
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