Diamond Torres
Ocala,FL
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly dedicated to learning more and helping team achieve company goals.
Overview
7
7
years of professional experience
Work History
Veterinarian Technician
Rainbow River Animal Hospital
02.2020 - Current
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Explained preventive care measures for flea and tick control and heartworms.
- Comforted clients when pets were sick or dying and provided listening ear.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected patient biopsies, blood samples, urinary and stool samples for laboratory analysis.
- Performed dental cleanings using ultrasonic scaler.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Trained and mentored other LVT staff.
Veterinarian Receptionist
Rainbow River Animal Hospital
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Server
Chili's Restaurant
04.2018 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Sales Associate
Goodwill Store
01.2017 - 04.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Theater Arts
College of Central Florida
Ocala, FLHigh School Diploma -
Dunnellon High School
Dunnellon, FL05.2016
Skills
- Initial Animal Evaluations
- Medical History Documentation
- Preventive Care
- Surgical Assistance
- avimark savvy
- Controlled Substance Management
- Wound Care
- Animal Restraint or Animal Restraining Techniques
- Animal Condition Evaluations
- IV Medication Administration
- Urinalysis and Blood Work
- Effective Owner Communication
- Medical History Collection
- Jugular Intravenous Catheterization
- Nail Trimming
- Medication Labeling
- Fluorescein Stain Test
- Ear Sample Collection
- Anal Sac Expression
- Vital Signs
- Suture Removal
- General Anesthesia Monitoring
- Surgical Preparation
- Client Education
Timeline
Veterinarian Technician
Rainbow River Animal Hospital
02.2020 - Current
Veterinarian Receptionist
Rainbow River Animal Hospital
02.2020 - Current
Server
Chili's Restaurant
04.2018 - 03.2021
Retail Sales Associate
Goodwill Store
01.2017 - 04.2018
Associate of Arts - Theater Arts
College of Central Florida
High School Diploma -
Dunnellon High School