Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Diamond Tucker

Columbia,SC

Summary

Dynamic Shift Manager with a proven track record at McDonald's, enhancing team performance and customer satisfaction through exceptional service and attention to detail. Skilled in problem-solving and adaptability, I've driven significant improvements in operational efficiency. My leadership fosters a culture of teamwork and compassion, contributing to sustained growth and positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Chapin, SC
04.2023 - Current
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Inspected work areas regularly for cleanliness and organization standards.

Shift Manager

McDonald's
Columbia, SC
01.2023 - 04.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Shift Manager

McDonald's
Chapin, SC
10.2021 - 01.2023
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.

Crew Member

McDonald's
Columbia, SC
08.2021 - 10.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.

Crew Member

McDonald's
Columbia, SC
07.2018 - 08.2021
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

C. A. Johnson High School
Columbia, SC
06-2018

Dental Assisting -

Fortis College
Columbia, SC

Skills

  • Customer service
  • Compassion
  • Attention to Detail
  • Adaptability
  • Time management
  • Teamwork
  • Problem-solving

Accomplishments

  • Always been on the honor roll throughout school

Certification

  • CNA
  • CPR

References

References available upon request.

Timeline

Shift Manager

McDonald's
04.2023 - Current

Shift Manager

McDonald's
01.2023 - 04.2024

Shift Manager

McDonald's
10.2021 - 01.2023

Crew Member

McDonald's
08.2021 - 10.2021

Crew Member

McDonald's
07.2018 - 08.2021

High School Diploma -

C. A. Johnson High School

Dental Assisting -

Fortis College

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Diamond Tucker