Diamond Turner
Port Chester,NY
Summary
Results-driven professional with a proven track record in enhancing patient satisfaction and team productivity at New England Fertility Institute. Expertise in fostering collaborative relationships and streamlining workflow processes, complemented by strong computer skills and effective client management. Recognized for exceptional verbal communication and organizational abilities that drive operational efficiency. Career aspirations include further optimizing patient care services through innovative process improvements.
Overview
6
6
years of professional experience
Work History
Third Party Reproductive Coordinator
New England Fertility Institute
Stamford, CT
10.2023 - Current
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Collaborated with various teams to enhance patient satisfaction.
- Developed meaningful partnerships with provider networks for surrogates and donors.
- Acquired consents and entered them into patient records.
- Coordinated with third-party financial team to ensure collection of cycle deposits before medication commencement.
- Created a welcoming atmosphere through support to patients and their families.
- Facilitated surrogate and donor cycle setups.
- Demonstrated compliance with policies and procedures through active participation.
- Provided feedback on process improvement and job specifications to help gain efficiencies in day-to-day workflow.
- Maintained consistent communication with parents regarding progress.
- Coordinated the review process of all obtained and checked medical screenings by the medical team.
- Provided timely updates on advancements to intended parents, agencies, and surrogates.
- Input cycle information into EIVF on a daily basis.
- Communicated test results to relevant parties.
- Facilitated daily teamwork meetings streamlining workflow processes.
- Supervised accurate organization of surrogate records and supplied valuable assessments of credentials to team members.
- Connected parents with essential services such as sperm freezing and embryo transport.
- Oversaw processes for creating embryos.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Maintained calendars of upcoming events, meetings and deadlines.
Patient Service Representative
West Med Medical Group
White Plains, NY
07.2022 - 07.2023
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Provided customer service by answering patient questions and addressing concerns.
- Utilized technology and specialized software to maximize productivity.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Scheduled patient appointments and procedures.
- Counselled patients on potential financial liabilities and payment requirements.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Performed administrative duties such as filing, faxing, photocopying.
- Referred patients to appropriate professionals and services.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Coordinated with patients and healthcare professionals to meet patient needs.
Medical Receptionist
Advanced Dermatology P.C
Rye, New York
03.2020 - 06.2022
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Conducted patient intake interviews to collect medical information and insurance details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Performed data entry tasks related to billing and collections procedures.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teacher's Aide
Cerebral Palsy of Westchester
White Plains, NY
12.2018 - 03.2020
- Responsible for assisting the teachers in the day to day activities of the students
- Assist with serving / preparing meals (breakfast and Lunch)
- Provide assistance with the school's curriculum for children with special needs; combination of learning and play time
- Track each child's daily goals and report to teacher and social workers
- Strong problem solving skills - answer student / family inquiries and issues - troubleshoot and offer solutions for more significant problems
- Implemented classroom rules and procedures to maintain discipline and order.
- Performed clerical duties including filing paperwork and photocopying material.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Established positive relationships with families by communicating regularly about their child's progress.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Recorded attendance daily and submitted reports to school administrators as needed.
Education
High school or equivalent -
Skills
- Proficient Computer Skills
- Experienced with Microsoft Office Applications
- Strong Verbal Communication
- Proficient in Written Communication
- Sound Decision-Making
- Collaborative Relationship Building
- Client Relationship Management
- Thoroughness In Task Execution
- Effective Organizational Abilities
- Workflow Prioritization
- Supportive Team Associate
- Ability to collaborate effectively
- Proficient in Fast-Paced Environments
- Early Childhood Development
- Specialized Education Expertise
- Shift Scheduling Management
- Detail-Oriented Approach
- Quality Control
- Client Relationship Development
- Cross-Functional Collaboration
- Analytical Problem-Solving
- Proficient Time Management
References
References available upon request.
Timeline
Third Party Reproductive Coordinator
New England Fertility Institute
10.2023 - Current
Patient Service Representative
West Med Medical Group
07.2022 - 07.2023
Medical Receptionist
Advanced Dermatology P.C
03.2020 - 06.2022
Teacher's Aide
Cerebral Palsy of Westchester
12.2018 - 03.2020
High school or equivalent -
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