DIAMOND VANN
Taylor,WI
Summary
CONTACT Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. I'm also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
BELFOR Property Restoration
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Moderator
Majorel- Work from Home
05.2022 - 09.2023
- Input large amounts of accurate data into [Software] to track social media interactions.
- Collected user feedback and communicated issues to internal teams.
- Identified trends in social media use, questions and concerns to help social media team optimize experiences.
- Enforced commenting rules and deleted interactions with bullying or harassment.
Agent
Concentrix
07.2022 - 08.2023
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Answered consumer inquiries with friendly and knowledgeable support.
- Monitored regulatory change required by new and revised laws and regulations, communicating complex protocols and determining operational impacts.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Direct Care Professional
Alternative Service In
11.2021 - 10.2022
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Planned optimal meals based on established nutritional plans.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Agent Advisor
Global Sourcing Solutions INC
10.2019 - 03.2020
- I worked for OnStar Welcome Call
- Activating customer vehicle OnStar by getting the customer to sign up for a three month trial
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Direct Care Worker
WayneGroup Home
11.2015 - 01.2019
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Checked patients' pulse, temperature and respiration.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
Direct Support Professional
Iqor
01.2012 - 08.2015
- Collected on past due balance from 1-15 delinquency Make calls to customers to provide education, support, troubleshooting and sales information related to products or services Help customer bring they account current and from avoiding damage to their credit Collect fees, commissions, or other payments, according to contract terms
- Develop contacts with individuals and organizations, and apply effective strategies and techniques to ensure their clients' success.
Education
CNA - Nursing Assistance
Latitude Training
Lincoln Park, MI08.2023
High School Diploma -
Southfield High School
Southfield, MI06.2010
Skills
- Decision Making
- And Counseling
- English Language Active Listening
- Monitoring Education and Training Critical Thinking Judgment and
- Medicine and Dentistry Instructing Speaking
- Time Management Coordination
- Monitoring Active Learning
- Communications and Media
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Order and Refund Processing
- Scheduling
- Complaint Resolution
- Data Collection
- Behavior Redirection
- Care Plan Management
- State Regulations Knowledge
- Progress Documentation
- Client Documentation
- First Aid and Safety
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
BELFOR Property Restoration
05.2023 - Current
Agent
Concentrix
07.2022 - 08.2023
Moderator
Majorel- Work from Home
05.2022 - 09.2023
Direct Care Professional
Alternative Service In
11.2021 - 10.2022
Agent Advisor
Global Sourcing Solutions INC
10.2019 - 03.2020
Direct Care Worker
WayneGroup Home
11.2015 - 01.2019
Direct Support Professional
Iqor
01.2012 - 08.2015
CNA - Nursing Assistance
Latitude Training
High School Diploma -
Southfield High School
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