Diamond Vazquez

• Conducted electrocardiogram (EKG) tests for a diverse patient population, ensuring accurate lead placement, and high-quality readings.

Educated and mentored fellow students on EKG procedures, equipment handling, and patient communication techniques.

• Collaborated with instructors to develop and implement training modules, enhancing the learning experience for new trainees.

• Maintained and calibrated EKG equipment, ensuring operational readiness and safety compliance.

Provided detailed explanations to patients about the EKG process, alleviating concerns, and ensuring comfort during procedures.

• Office Administration: Oversaw daily front desk operations, ensuring a welcoming environment, and efficient workflow. Managed scheduling, correspondence, and maintained organized records.

• Financial Management: Utilized QuickBooks to handle accounts payable and receivable, conducted monthly reconciliations, and generated financial reports.

• Technical Proficiency: Developed and maintained complex spreadsheets in Microsoft Excel for tracking budgets and inventory. Created compelling presentations in PowerPoint for executive meetings, and streamlined document management using Microsoft Word and Google Sheets.

• Team Leadership: Supervised and trained a team of front desk staff, implementing standard operating procedures that improved customer service satisfaction scores by 20%.

High-Volume Service: Managed multiple tables simultaneously during peak hours, ensuring prompt and accurate service to enhance customer satisfaction.

• Team Collaboration: Coordinated with kitchen staff and fellow servers to deliver seamless dining experiences, demonstrating strong teamwork and communication skills.

• Problem Resolution: Addressed and resolved customer concerns swiftly, maintaining a positive dining atmosphere, and reinforcing the establishment’s reputation.

• Attention to Detail: Accurately recorded orders and special dietary requests, minimizing errors, and ensuring customer safety and satisfaction.