Diamond Weaver
1928 Lirio Way Las Vegas Apt B ,NV
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pavilion Payments
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist customer and agent with Check Cash services for Online Gaming and over 450 casinos.
- Run credit check to open and Increase total limit for gaming purposes. Go over customer details regarding account and gaming process.
- Troubleshoot Atm Kiosks and Check Cashing system when Casino employees call. Supervisor duties, schedule Technicians out to Casino when there is an issue.
- Take escalated calls create new customer accounts.
Auditor
RGIS Inventory
10.2022 - 10.2022
- Communicated with auditee staff to obtain necessary information
- Scan and count store inventory
- Unstock and restock counted items
Manager
Little Caesars Pizza
05.2021 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Inventory stock and night cleaning
Skills
- Account Management
- Stocking and Replenishing
- Microsoft Excel
- Fleet Dispatching
Timeline
Customer Service Representative
Pavilion Payments
12.2022 - Current
Auditor
RGIS Inventory
10.2022 - 10.2022
Manager
Little Caesars Pizza
05.2021 - 08.2021