Diamond West
Dallas,Tx
Summary
I am a dedicated and reliable remote Customer Service Representative with a passion for helping customers solve their problems quickly and efficiently. I excel at communicating clearly and patiently, whether over the phone, email, or chat. Working remotely, I'm highly organized and self-motivated, able to manage my time well and stay focused on delivering a great customer experience. I enjoy troubleshooting issues, turning frustrated customers into satisfied ones, and being part of a team that values support and professionalism.
Work History
Customer service specialist
Conduent
10.2023 - Current
- Efficiently manage high volumes of inbound calls, addressing customer inquiries related to accounts, benefits (including FSA, HRA, and COBRA), and available services, ensuring a seamless customer experience.
- Proactively identify customer needs and resolve complaints by troubleshooting technical issues, while effectively escalating complex cases to appropriate departments to maintain service quality.
- Deliver precise information and execute required transactions, maintaining up-to-date databases and managing customer records to support operational efficiency and enhance client satisfaction.
Front desk agent
Sheraton
02.2023 - 10.2025
- Delivered exceptional customer service by efficiently managing guest check-ins and check-outs, ensuring a seamless experience for all visitors.
- Handled guest inquiries and resolved issues promptly, contributing to a significant increase in guest satisfaction ratings.
- Collaborated with housekeeping and maintenance teams to uphold high standards of cleanliness and functionality throughout the hotel, enhancing overall guest experience.
Outbound Sales Specialist Remote
CLEAResult
Louisiana
02.2019 - 04.2022
- Drive success in a high-volume, outbound sales environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill
- Meet daily outbound sales production and monthly quality goals
- Identify eligibility, then consistently close enrollments
- Be an active team member in a remote environment; participate in training sessions and more to develop and grow
- Thrive in an environment to earn a commission, based on defined metrics
- Ideally this candidate is bilingual to meet the needs of our Spanish speaking customers
Customer Service Specialist -Remote
Dicks Sporting Goods
04.2020 - 01.2021
- Excel in enhancing customer satisfaction by delivering exceptional service through effective communication and problem-solving skills, resulting in increased customer loyalty and positive feedback.
- Efficiently manage multiple tasks by navigating dual computer screens while engaging with customers, leveraging Microsoft Office and TEAMS to streamline processes and improve response times.
- Utilize CRM and order management tools to accurately track orders, process inquiries, and resolve issues, ensuring a seamless experience for customers while enhancing operational efficiency.
Sale agent remote
Hilton
05.2018 - 02.2019
- Responded to inbound inquiries, effectively selling products and services while enhancing customer engagement and satisfaction.
- Qualified leads and diligently followed up on sales opportunities through various communication channels, achieving a high conversion rate.
- Maintained meticulous records of interactions and sales in CRM software, ensuring data accuracy and facilitating informed decision-making for future sales strategies.
Overview
8
8
years of professional experience
Education
Diploma - undefined
06.2015
- Achieved exemplary academic performance.
- Actively participated in extracurricular activities.
Skills
Initiative & proactiveness
Time Management & Adaptability
Documenting case details
Customer care
CRM management
Virtual meeting etiquette
Cross-time-zone coordination
High call volume
Timeline
Customer service specialist - Conduent
10.2023 - Current
Front desk agent - Sheraton
02.2023 - 10.2025
Customer Service Specialist -Remote - Dicks Sporting Goods
04.2020 - 01.2021
Outbound Sales Specialist Remote - CLEAResult
02.2019 - 04.2022
Sale agent remote - Hilton
05.2018 - 02.2019
Timberview High School - Diploma,