Diamond White
Pekin,IL
Summary
I’m a prior law enforcement officer who is looking to transition into data analytics. I want to work for a great, trustworthy company that’s willing to work with me while I do my very best to help the company grow as I grow within the company. I’m excited to test my skills and knowledge based on my knowledge range of data analytics and cybersecurity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
The Bunker
06.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Correctional Officer
Tazewell County Sheriff's Office
06.2023 - 11.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
Control Room Operator
Tazewell County Sheriff's Office
12.2022 - 06.2023
- Enhanced control room efficiency by streamlining processes and implementing new software tools.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Improved system reliability with thorough equipment inspections and timely performance of preventative maintenance tasks.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
Call Center Representative
Randstad
09.2021 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Call Center Representative
ASK Telemarketing
02.2020 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Criminal Justice
Illinois Central College
East Peoria, ILDiploma - High School
Helena High School
Helena, ALSkills
- Relevant skill
- Menu Memorization
- Beverage Preparation
- Food Preparation
- Handling Difficult Customers
- Customer Service
- Inventory
- Report Writing
- Microsoft Access
- Query Tools
- Google Analytics
- SQL
- Attention to Detail
- Strong Work Ethic
- Data Analysis
- Data Visualization
- SQL Databases
- Google Drive
- Supervision and leadership
- Clerical Support
- Decision-Making
- Dependable and Responsible
- Active Listening
- Verbal Communication
- Good Telephone Etiquette
- Interpersonal Communication
- Organizational Skills
- Critical Thinking
- Troubleshooting
- Flexible and Adaptable
- Organization
- Safety and Security Regulations
- Security Screening
- Daily Incident Reporting
- Emergency Response
- Information Security
- General Security
- Surveillance Systems
- Law Enforcement Coordination
- Body Searches
- Hazardous Materials Identification
- Radio Traffic Monitoring
- File and Records Management
- Alarm Management
- Equipment Inspection
- Alarm Systems Monitoring
- Crowd Control
- Emergency Training
- Physical Restraint Training
- Firearms Training
- Security Needs Assessment
- Defensive Tactics
- Cultural Awareness
- Computer Skills
- Interviewing Witnesses
- Surveillance Techniques
- Crime Prevention
- Physical Fitness
- Arrest Procedures
- Investigative Research
- Courtroom Testimony
- Firearms Proficiency
- First Aid and CPR
- Teamwork and Collaboration
- Radio Communication
- Drug Identification
- Evidence Collection
- Conflict Resolution
- Crime Scene Investigation
- Officer Safety
- Body-Worn Camera Operation
- Time Management
- Firearms Handling
- Investigative Procedures
- Interview Techniques
- Verbatim Transcription
- Law Enforcement Collaboration
- Call Routing
- Emergency Response Procedures
- Prioritizing Situations
- Documentation and Reporting
- Information Relay
- Cross-Departmental Teamwork
- NCIC Database
- Basic Life Support BLS
- Good Judgment
- Data Entry
- Data Systems Operation
- Information Intake
- Information Documentation
- Agency Referrals
- Team Leadership
Accomplishments
- I graduated from Macon County Law Enforcement Training Center as a Correctional Officer in August 2023.
- In October 2023, I officially purchased the study & exam material for the CompTia A+ Certification in which I plan to take before March 1, 2024.
- I’m doing well on my Google Data Analytics courses as I started this process of Data studies again in September 2023.
- I use “Solo Learn” to continuously learn new things about SQL as I chose it as my main programming language. (SQL works best for me).
-I am also working on my Google Cyber Security Courses along with courses on “TryHackMe” & “Code Academy” on a Security Analyst level. I plan to purchase and start the CompTia Security+ after I’ve taken the CompTia A+ exam.
- I’m currently (February 1st, 2024) beginning a Data Analysis project using Excel to work on my newest knowledge of cleaning up data.
- I am a proud military spouse who is also helping her husband transition into the tech world as we both have a love for the field.
Certification
[Certification], [Certifying organization], [Year earned]
Awards Recognitions Volunteer Work
- Award, recognition or volunteer work, Date
Online Portfolio
Online Portfolio/Professional Website (Optional)
Timeline
Correctional Officer
Tazewell County Sheriff's Office
06.2023 - 11.2023
Control Room Operator
Tazewell County Sheriff's Office
12.2022 - 06.2023
Bartender
The Bunker
06.2022 - Current
Call Center Representative
Randstad
09.2021 - 03.2022
Call Center Representative
ASK Telemarketing
02.2020 - 07.2020
Criminal Justice
Illinois Central College
Diploma - High School
Helena High School