Diamond White
Homewood,IL
Summary
Dedicated career professional with a desire to apply a vast skillset to a dynamic organization. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Accountant Clerk
Solving IT- HCSC
08.2022 - Current
- Maintained clean and organized files by keeping records up-to-date
- Reconciled accounts when required
- Navigate through several financial systems to process return-in-mail checks
- Process check management request via RSR email inbox
- Process customer/provider inquiries regarding government checks via facets
- Utilize FSS to process voided checks, input stop payment information, and process op checks
- Stop payments at Northern Trust Bank when required
- Trained individuals to process payment reissue requests for government checks via Facets
- Collaborated with team member to create/manage Government (Facets) workflow
Patient Services Representative
Advocate Aurora Health Care
04.2019 - 10.2021
- Assisted over 50 patients per day through the registration process
- Used Epic Systems to schedule appointments.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected errors to facilitate smooth processing.
- Collaborated with various departments to provide high quality care to the patients
- Applied administrative/medical knowledge to explain procedures and services to patients.
- Organized patient records and databases to facilitate information storage and retrieval.
- Educated patients on surgery pre-op procedures and scheduled all pre-op tests/appointments
- Acquired prior authorizations/ created referrals for medical procedures
- Trained new staff members on required job duties
- Created workflow/training documents to assist new hires and other staff members
Patient Service Representative
OSF Little Company Of Mary
10.2017 - 04.2019
- Assisted over 50 patients per day through the registration process.
- Used Centricity Software to schedule appointments.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and databases to facilitate information storage and retrieval.
- Balanced deposits and credit card payments each day.
Education
Master of Arts - Biomedical Sciences: Biopyschology
Liberty University
Lynchburg, VA12.2021
Bachelor of Science - Biological Sciences
University of Missouri - Columbia
Columbia, MO08.2017
Skills
- Proficient in Microsoft Office
- Detail Orientated
- Administrative and Office Support
- Data Processing
- Job training
- Reference material development
- Electronic Recordkeeping
- Database Search and Data Entry Skills
- Training Material Design
Affiliations
Zeta Phi Beta Sorority, Inc.
Xi Mu Zeta Chapter
Markham, Illinois
Graduate Member
References
Available upon request
Timeline
Accountant Clerk
Solving IT- HCSC
08.2022 - Current
Patient Services Representative
Advocate Aurora Health Care
04.2019 - 10.2021
Patient Service Representative
OSF Little Company Of Mary
10.2017 - 04.2019
Master of Arts - Biomedical Sciences: Biopyschology
Liberty University
Bachelor of Science - Biological Sciences
University of Missouri - Columbia