Diamond White
Manning,SC
Summary
Accomplished Shift Leader with a proven track record at Loves Travel Stop, adept in customer service management and problem-solving. Skilled in staff training and development, ensuring compliance with safety protocols. Demonstrated ability to improve team performance and resolve complaints efficiently, enhancing operational efficiency and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Summerton, SC
04.2020 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Manager
Burger King
MANNING, SC
02.2020 - 11.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
Fuel Desk Cashier
TA Travel Center
Manning, SC
01.2018 - 04.2020
- Processed payments and issued receipts to customers for purchased fuel products.
- Performed cash balancing activities, including counting out drawers and reconciling discrepancies between registers and bank deposits.
- Greeted customers in a friendly manner, answered their questions, and provided assistance with selecting items.
- Maintained cleanliness of the store by stocking shelves, sweeping floors, and cleaning windows.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Operated POS system to accurately ring up sales and accept payment from customers.
- Answered incoming telephone calls promptly and courteously; transferred calls as necessary.
- Provided excellent customer service by listening carefully to customer inquiries or complaints, responding appropriately, and resolving issues in a timely manner.
- Followed safety procedures when handling hazardous materials such as gasoline.
LINE
Taco Bell
Education
High School Diploma -
Manning High School
Manning, SC06-2019
Skills
- Production Reporting
- Production Scheduling
- Customer Service Management
- Equipment Troubleshooting
- Sales and Upselling
- Shift leadership
- Staff Training and Development
- Problem-Solving
- Shift Paperwork Completion
- Technical Support
- Employee Scheduling
- Cash Handling
- Complaint resolution
- Policy and Procedure Enforcement
- Safety processes and procedures
- Shift checklists
- Team motivation
- Team Leadership
- Issue Resolution
Timeline
Shift Leader
Loves Travel Stop
04.2020 - Current
Shift Manager
Burger King
02.2020 - 11.2021
Fuel Desk Cashier
TA Travel Center
01.2018 - 04.2020
LINE
Taco Bell
High School Diploma -
Manning High School