Diamond White
Norfolk
Summary
Goal-driven EMT and motivated member of the emergency response system delivering fast, quality care during medical emergencies, accidents, fires, natural disasters and other crisis scenarios. Passionate medical services provider able to remain calm under pressure and react swiftly in urgent and life-threatening situations.
Professional in patient care with solid experience and strong focus on team collaboration and achieving results. Skilled in providing compassionate support, monitoring vital signs, and assisting with daily living activities. Known for reliability, adaptability, and effectively responding to changing needs in fast-paced healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Riverside Regional Medical Center
12.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate and attentive care.
- Gathered medical information, weight and height measurements and vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
EMT-Basic
Reliance Medical Transport
01.2023 - 11.2024
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
Emergency Medical Technician Volunteer
Virginia Beach Volunteer Rescue Squad, Rescue 14
10.2023 - 03.2024
- Supported first responders in managing emergency situations, leading to better overall outcomes for individuals involved.
- Enhanced patient care by providing timely and efficient emergency medical assistance during various community events.
- Improved response times and patient outcomes by effectively prioritizing tasks and making informed decisions under pressure.
- Demonstrated strong teamwork skills through close collaboration with fellow EMTs, firefighters, and law enforcement personnel.
- Continually expanded knowledge of emergency medical techniques through participation in ongoing training sessions and workshops.
- Built trust among diverse populations by displaying cultural competence when working with individuals from different backgrounds.
- Responded to 911 calls for medical emergencies.
- Utilized communication devices to maintain contact with supervisors.
- Conducted patient intake and triage procedures.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
Customer Service Cashier
Wawa
04.2022 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Delivery Driver
Chanellos Pizza
04.2021 - 11.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Service Manager
Chipotle Grill
01.2019 - 01.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
Cashier
Food Lion
04.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant Hostess
Spaghetti Eddie's Pizza Cafe'
02.2017 - 01.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Associate of Applied Science - Emergency Medical Services
ECPI UNIVERSITY
Newport News, VAAdvanced High School Diploma - undefined
Western Branch High School
Chesapeake, VA01.2018
Skills
- Emergency Medicine
- First Aid & CPR
- Airway Management
- Patient Stabilization
- Empathy
- Task Delegation
- Organization
- Patient Assessment & Vitals
- Creativity
- Ambulatory Transport
- Medical Terminology
- Interpersonal Communication
- Time Management
- Attention to detail
- Pre-Hospital Emergency Care
- Rescue & Medical Equipment
- Splinting & Bleeding Control
- Patient Care Documentation
- Incident Command Systems (ICS)
- Adaptability
- Teamwork
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Basic life support
- Documentation
- Patient monitoring
Certification
- Virginia Emergency Medical Technician (EMT)
- BLS, First Aid, CPR, AED
- NIMS
- EVOC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionHealthcare benefits401k matchFlexible work hoursPaid sick leave4-day work weekPaid time offQuote
Inveniam viam.
I shall either find a way or make one.
the Carthaginian general, Hannibal
Languages
English
Native or Bilingual
French
Limited Working
Interests
Video Games
Reading
Art
Anime and Manga
Cooking and Baking
Timeline
Patient Care Assistant
Riverside Regional Medical Center
12.2024 - Current
Emergency Medical Technician Volunteer
Virginia Beach Volunteer Rescue Squad, Rescue 14
10.2023 - 03.2024
EMT-Basic
Reliance Medical Transport
01.2023 - 11.2024
Customer Service Cashier
Wawa
04.2022 - 09.2022
Delivery Driver
Chanellos Pizza
04.2021 - 11.2021
Service Manager
Chipotle Grill
01.2019 - 01.2021
Cashier
Food Lion
04.2018 - 08.2018
Restaurant Hostess
Spaghetti Eddie's Pizza Cafe'
02.2017 - 01.2018
Advanced High School Diploma - undefined
Western Branch High School
Associate of Applied Science - Emergency Medical Services
ECPI UNIVERSITY
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