Diamond Wilson
1548 Glendale Rd, Columbia ,SC
Summary
Dynamic professional with extensive experience at US Foods and a proven track record in order fulfillment and customer service. Skilled in forklift operation and adept at problem-solving, I consistently enhanced productivity and accuracy while fostering teamwork. Recognized for effectively managing high-stress situations and resolving conflicts to boost customer loyalty.
Overview
10
10
years of professional experience
Work History
Order Selector
US Foods
Lexington, SC
10.2023 - 02.2025
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Forklift Operator
Home Depot
West Columbia, SC
01.2022 - 09.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Manager
Walmart
Columbia, SC
09.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Call Center Representative
CSD Call Center
West Columbia, SC
03.2017 - 08.2020
- Managed concurrent responsibilities effectively during high-demand times, maintaining quality and speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service Representative
AT&T Mobility
Columbia, SC
05.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master Of Criminal Justice -
Midlands Technical College
West Columbia, SC06.2023
High School Diploma -
A.C. Flora High School
Columbia, SC05.2014
Skills
- Order fulfillment
- Heavy lifting
- Pallet arrangement
- Forklift operation
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Order picking and processing
- Product picking
- Warehouse safety
- Warehouse operations
- Product packing
Timeline
Order Selector
US Foods
10.2023 - 02.2025
Forklift Operator
Home Depot
01.2022 - 09.2023
Manager
Walmart
09.2020 - 12.2021
Call Center Representative
CSD Call Center
03.2017 - 08.2020
Customer Service Representative
AT&T Mobility
05.2015 - 01.2017
Master Of Criminal Justice -
Midlands Technical College
High School Diploma -
A.C. Flora High School