Diamond Woods
Detroit,MI
Summary
Meticulous, eager and dedicated candidate Seeking a position in a challenging environment where my learned skills and experience will be utilized to the fullest while being an immediate asset to my employer.
Overview
6
6
years of professional experience
Work History
Line Operator (Team Leader)
Magna Seating
12.2021 - 10.2022
- We built seats for 2023 Jeep Truck!
- Inspect the seats on the line
- Managing a power tool gun, inserting 4 screws into the seat
- Add airbags to the seat panels and sew them in
- Make sure everyone on the line was following correct rules
- Fill in spots for coworker, train people on how to do the various positions on the line, ex: lifting the seat track onto the line
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Adjusted machine feed and speed to correct machine malfunctions.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
- Checked inventory supply and stock bins to maintain proper stock levels.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Call Representative
OnStar Call Center
02.2019 - 10.2020
- Helped people all over the world, I answer calls for Roadside aid, someone catching a flat and needs me to get TRIPLE A Or AARP on the phone
- Someone calls in and asks to be sent home, well just type their address in and send the route right to their house
- Emergency, if someone sees a car accident or even someone driving recklessly over the road, well get 911 right on the phone
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Dispatcher
Universal Trucking
05.2018 - 02.2019
- Schedule/dispatch workers, work crews, equipment, or service vehicles to proper locations to customer’s request
- Relay work orders, messages, and information to or from work crews and supervisors
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
Sales Representative
Associated Community Services
10.2016 - 02.2017
- Promoted sales and prepared displays according to required guidelines
- Called on individual merchants to advise on ways and means for increasing sales
- Answered outgoing and inbound calls for charities to help raise money for people in need
- Checked to ensure that proper changes were made to resolve customers' problems
- Conferred with customers by telephone and in person to supply information about products and services, to take orders and cancel accounts, and to obtain details of complaints
- Solicited sale of new and added services and products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Business Administration -
Western Michigan University, Dorsey College
Kalamazoo, Dearborn, MI2017
High School Diploma -
Old Redford Academy High School
Detroit, MI2015
Skills
- Package Shipment
- Customer Order Fulfillment
- Operate Machinery
- Assembly Line
- Quality Inspection and Control
- Active Listening
- Typing Proficiency
- Team Development
- Call Center Operations
- Communication Skills
- Customer Service Skills
Accomplishments
- Skilled at organizing complex projects, defining project priorities, and delegating tasks
- Demonstrated record of high-performance standards, including attention to schedules, deadlines, budgets and quality work
- Can easily break a large project down into smaller pieces, prioritize goals, and work under short deadlines without sacrificing creativity
- Able to translate ideas into concrete written or visual form to share with others.
Timeline
Line Operator (Team Leader)
Magna Seating
12.2021 - 10.2022
Call Representative
OnStar Call Center
02.2019 - 10.2020
Dispatcher
Universal Trucking
05.2018 - 02.2019
Sales Representative
Associated Community Services
10.2016 - 02.2017
Associate of Business Administration -
Western Michigan University, Dorsey College
High School Diploma -
Old Redford Academy High School