Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DIAMOND WOODSON

Nacogdoches

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CRC Customer Service Rep

LIBERTY MUTUAL INSURANCE COMPANY
Remote
09.2024 - Current
  • Assisted customers with inquiries about insurance policies and coverage options.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained accurate customer records using company-specific software systems.

Customer Service Representative

Farmers Insurance Group
12.2022 - 09.2024
  • Effectively resolving customer inquiries and complaints, ensuring customer satisfaction.
  • Utilizing advanced communication skills while assisting with gathering information with incoming claims.
  • Contributing to the company's customer retention rate by providing supportive and detail-focused service.
  • Maintained meticulous records to improve case handling accuracy.

Sr. Customer Service Representative

Terminix
12.2021 - 12.2022
  • Leveraged innovative problem-solving skills to assist with gathering claim information.
  • Enhanced team collaboration and support in a remote setting.
  • Achieved high customer satisfaction ratings, positively impacting company reputation.

Retail Sales Associate

Altice USA
Nacogdoches
03.2018 - 08.2021
  • Boosted retail sales through persuasive customer engagement.
  • Collaborated with team to exceed sales targets consistently.
  • Applied analytical skills to understand customer needs.
  • Solved customer queries innovatively, enhancing satisfaction.
  • Managed inventory with precision, ensuring stock levels met demand without excess.

Education

Certificate - Sterile Processing

Kilgore College
Longview, TX
04-2024

High School Diploma -

Nacogdoches High School
Nacogdoches, TX
06.2014

Certificate - Phlebotomy

Angelina College
Lufkin, TX
06.2014

Skills

  • Customer service
  • Time management
  • Record management
  • Policy knowledge
  • Software utilization
  • Customer relationship management
  • Analytical thinking
  • Multi-task management

Certification

  • Property and Casualty

Timeline

CRC Customer Service Rep

LIBERTY MUTUAL INSURANCE COMPANY
09.2024 - Current

Customer Service Representative

Farmers Insurance Group
12.2022 - 09.2024

Sr. Customer Service Representative

Terminix
12.2021 - 12.2022

Retail Sales Associate

Altice USA
03.2018 - 08.2021

Certificate - Sterile Processing

Kilgore College

High School Diploma -

Nacogdoches High School

Certificate - Phlebotomy

Angelina College
DIAMOND WOODSON