Diamondique Cordova
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Recptionist
Brooklinecollege
Phoenix, AZ
10.2020 - Current
- Answers high volume of telephone calls using approved script, handling objections in a courteous manner according to approved guidelines; logs and enters new inquiries, and transfers to the appropriate individuals or representatives, division or department. Takes messages when necessary
- This is a very customer-focused position with high volume of phone, email and in-person visits
- Fields messages to main line from previous night, enters and assigns leads into contact manager and assigns/transfers to appropriate representative
- Greets and intakes visitors courteously, determine their needs and directs them to the appropriate person
- Assigns prospects in an accurate and timely manner to representatives upon approval of Director of Admissions and/or Campus Director
- For prospective students, distributes collects and processes approved Visitor/Student Profile Sheet, enters into contact manager, and assigns to appropriate representative
- Assures that prospective students are met by representatives in a timely fashion
- Monitors main entry area to ensure that visitors and/or delivery people are not allowed to roam through the premises unescorted
- Receives, sorts, and posts all incoming mail from U.S. Post Office, courier service. Receives all outgoing mail daily and sorts for delivery
- Sends and receives all packages (FedEx, UPS, etc.)
- Types a variety of forms, letters, reports and memos
- May also assist with other related clerical duties such as photocopying, faxing, filing, etc.
- Performs other duties as assigned, especially to provide support to other Campus Departments in coordination with the Campus Director
Helpdesk Analyst IAZ
DHS
05.2018 - 09.2020
- Provided excellent customer service to members of the community in person & via phone
- Analyze temperature reports to ensure providers maintain proper ranges for vaccine viability
- Aid providers to log into online portal, ASIIS
- Performed general clerical duties
- Operated with various computer applications, I.E
- Microsoft Word, Excel, Adobe acrobat, and Google Suite
- Served the public in providing the most up to date Immunization record
- Assisted community partners, VFC providers with technical issues with registry
- Processed and provided guidance on maintaining proper cold storage chain
- Maintained open lines of communication with other staff
- Provided recommendations and solutions to complex Issues for the ASIIS users
- Expressed Information In clear and concise manner, both orally and in writing
Customer Service Representative
AVESIS
08.2016 - 04.2018
- Contributed as a member of the team to maintain the call distribution system
- Determined appropriate scheduling of staff based on call volume & other anticipated events,
- Monitored the productivity of other customer service representatives
- Assisted monitoring calls to observe accuracy and conformity to company policies
- Answered questions and recommended corrective services to address customer complaints
- Provided follow up communication to ensure representatives are fully Informed of all new information
- Assisted patients with locating providers that accept Insurance, I.E
- Vision, dental & hearing
Sales Associate/Cashier
Robert Wayne
02.2016 - 08.2016
- Assisted customers in person, via telephone with product orders
- Provided new product information
- Presented ongoing guest service pertaining to store promotions
- Sustained to maintain cleanliness and presentation of production floor
- Operated cashier drawer and maintained certain amount of money in cash register
- Kept track of Inventory
Specialist III
Department of Economic Security
08.2015 - 08.2016
- Data entry of all correspondence
- Clerical duties such as, copying, faxing, scanning and processing and incoming/outgoing mail
- Maintained consistent filing system for all divisions, pulling files per request
- Received office supplies- organized and restocked where needed
- Assist Supervisors to assign files to proper case workers
- Review correspondence to send documents over to fair hearing processing with name and case number
Education
GED Diploma -
College America
Phoenix08.2011
Skills
- Customer Service, Data Entry, Microsoft Office, Management, database, PowerPoint, Google Meets,
- Adobe, Excel, Scheduling
- Coordinate Schedules
- Efficient Service
- Material Preparation
- Office Meetings
- Information Updates
- Workflow Processes
- Office Supplies and Inventory
- Administrative Updates
Timeline
Recptionist
Brooklinecollege
10.2020 - Current
Helpdesk Analyst IAZ
DHS
05.2018 - 09.2020
Customer Service Representative
AVESIS
08.2016 - 04.2018
Sales Associate/Cashier
Robert Wayne
02.2016 - 08.2016
Specialist III
Department of Economic Security
08.2015 - 08.2016
GED Diploma -
College America
Similar Profiles
Nolan FreemanNolan Freeman
Case Manager/Support Coordinator at Division Of Developmental DisabilitiesCase Manager/Support Coordinator at Division Of Developmental Disabilities
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet
Amy MillerAmy Miller
New Account Representative at FirstBankNew Account Representative at FirstBank
Noe GutierrezNoe Gutierrez
Owner/Operator at G's Detail Co.Owner/Operator at G's Detail Co.
Hannia MartinezHannia Martinez
Recptionist at Rio Grande Valley CollegeRecptionist at Rio Grande Valley College