Diamond Thompson
Baltimore,MD
Summary
Self-motivated marketing and hospitality professional with a history of delivering high-quality guest experiences, and strategic service enhancements. Detail-oriented, creative, and proactive, with a talent for navigating team settings and independent workflows with equal ease. Actively utilizes relationship-building and conflict resolution to drive customer satisfaction and brand loyalty through thoughtful, personalized engagement.
Overview
2
2
years of professional experience
Work History
VIP Casino Host
Caesars Entertainment, Inc.
Baltimore, MD
04.2025 - Current
- Delivers personalized experiences for high-value guests, coordinating luxury travel, exclusive event access, and on-property entertainment.
- Acts as host-on-duty, managing end-to-end guest stays with authority to resolve issues and ensure satisfaction.
- Cultivates lasting client relationships by anticipating needs and providing proactive, professional support.
- Drives casino revenue by managing VIP accounts, promoting amenities, and executing targeted marketing campaigns.
- Utilizes real-time casino marketing systems (RTCM) and data analytics to identify trends, address concerns, and enhance guest engagement.
Promotions Coordinator
Caesars Entertainment, Inc.
Baltimore, MD
05.2024 - 04.2025
- Executed enterprise-wide promotions through cross-functional collaboration with departments including Food & Beverage, Security, and Caesars Sportsbook.
- Developed player engagement programs via the Power Kiosk Management System platform (PKMS), handling digital logistics and prize fulfillment.
- Emceed and supported registration for high-energy live events—tournaments, giveaways, and branded NFL experiences.
- Generated nightly promotional reports, oversaw inventory, and assisted in recruitment and onboarding initiatives.
Digital Marketing Intern
The Bowie Sun
Bowie, MD
01.2024 - 05.2024
- Partnered with editor-in-chief on strategic planning, aligning marketing efforts with business objectives and budget proposals.
- Created and implemented monthly social media calendars to boost engagement and local reach, tailoring content to community trends.
- Proposed and secured partnerships with key organizations (e.g., NAACP, Coalition for Public Safety Training), strengthening brand visibility and public engagement.
Administrative Assistant
Maryland-National Capital Park and Planning Commission
Brandywine, MD
06.2023 - 08.2023
- Ensured documentation compliance with state inspection standards and maintained accurate operational records for facility's summer camp program.
- Coordinated camper medication tracking with healthcare staff to support safe care practices.
- Acted as liaison between campers and families, delivering timely updates and managing communications.
- Logged emergency preparedness drills and supported safety protocol development.
- Designed and distributed weekly event calendars; managed gym equipment inventory to support program delivery.
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MD12-2024
Skills
- Digital Marketing
- Sales Proficiency
- Customer Relationship Management
- Event Coordination
- Promotional Strategy
- POS Systems
- Proficient in Microsoft Office
Timeline
VIP Casino Host
Caesars Entertainment, Inc.
04.2025 - Current
Promotions Coordinator
Caesars Entertainment, Inc.
05.2024 - 04.2025
Digital Marketing Intern
The Bowie Sun
01.2024 - 05.2024
Administrative Assistant
Maryland-National Capital Park and Planning Commission
06.2023 - 08.2023
Bachelor of Science - Business Administration
Morgan State University
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