Diamondnique Plain
Summary
Resourceful Network Technician with experience maintaining complete infrastructure operations. Savvy insight balancing complex network hardware and software elements to meet critical organizational performance needs. Over years, lent troubleshooting and advisory services to address security and operational concerns.
Overview
4
4
years of professional experience
Work History
Network Technician
City of Baton Rouge
Baton Rouge
02.2025 - Current
- Configured, monitored and maintained network hardware, software and communication links.
- Conducted research into networking technologies or products that could improve operational efficiencies.
- Developed new methods for improving system efficiency and reliability.
- Analyzed system logs to detect potential issues and prevent service outages.
- Maintained records of repairs, upgrades, installations and other maintenance activities.
Help Desk Technician
Gulf South Technology Solutions
Baton Rouge
07.2022 - 12.2024
- Analyzed and optimized network systems, resulting in a 15% reduction in downtime, and improved operational efficiency.
- Configured and maintained firewalls and intrusion detection systems, enhancing network security by 25%.
- Utilized ticketing systems (e.g., ServiceNow, Kaseya) to manage and resolve incidents efficiently, ensuring all service requests were tracked and addressed within SLAs.
Customer Service Associate
Geek Squad - Best Buy
Baton Rouge
06.2021 - 07.2021
- Kept work area neat, clean, and well-stocked at all times.
- Developed relationships with key clients through regular contact and follow-up communication.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
Education
Associate Degree - Information Technology
ITI Technical College
Baton Rouge, LA08-2020
High School Diploma -
Broadmoor High School
05-2009
Skills
- Software: Active Directory, Office 365, Outlook, ConnectWise, Slack, Zoom, Datto, Fortinet, Azure, Servicom, AutoDesk, AutoTask, ServiceNow, Kaseya, Threatlocker, Windows Security
- Networking: LAN, mesh Wi-Fi systems, DHCP, VPN, DNS, routing and switching, firewall management, network monitoring tools (Wireshark, SolarWinds)
Timeline
Network Technician
City of Baton Rouge
02.2025 - Current
Help Desk Technician
Gulf South Technology Solutions
07.2022 - 12.2024
Customer Service Associate
Geek Squad - Best Buy
06.2021 - 07.2021
Associate Degree - Information Technology
ITI Technical College
High School Diploma -
Broadmoor High School
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