Summary
Overview
Work History
Education
Skills
Timeline
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Diamonds Haley

Nashville,TN

Summary

As a Reputation Manager with over five years of experience as a Client Specialist, I bring a unique blend of customer engagement, brand knowledge, and luxury sales expertise. My background in luxury retail has allowed me to develop a deep understanding of client needs, creating personalized, and exclusive experiences that drive client satisfaction and loyalty. I have a proven track record of exceeding sales targets, building long-lasting relationships, and delivering exceptional service that aligns with Hermès’ prestigious brand. My strong communication skills and attention to detail allow me to maintain and enhance the reputation of luxury brands, while fostering positive customer experiences across multiple touch points.

Overview

13
13
years of professional experience

Work History

Reputation Manager

Tend
Nashville, TN
08.2021 - Current
  • Handles executive escalations, paralegal complaints, and Better Business Bureau (BBB) cases, ensuring brand reputation was maintained through strategic problem-solving and conflict resolution.
  • Analyzes client feedback patterns to identify areas for improvement, implementing solutions that enhanced the overall customer experience.
  • Multitasks and thrives in a fast-paced environment, managing multiple high-priority inquiries while maintaining service excellence.

Client Specialist / Manager

Talbots
Nashville, TN
01.2012 - 04.2017
  • Provided personalized styling and wardrobe recommendations, delivering an elevated shopping experience tailored to each client’s needs.
  • Built and nurtured lasting client relationships, leading to repeat business and brand loyalty.
  • Managed stockroom inventory and visual merchandising, ensuring product availability and a visually appealing sales floor.
  • Trained and mentored sales associates, enhancing their ability to engage with high-end clientele.
  • Utilized sales analysis and trend forecasting to strategically recommend products, increasing customer purchases.

Education

Office Assistant Certificate -

Tennessee College of Applied Technology

High School Diploma -

Hunters Lane High School

Skills

  • Personalized styling
  • Client retention strategies
  • Conflict resolution
  • Visual merchandising
  • POS system operations
  • Sales expertise

Timeline

Reputation Manager

Tend
08.2021 - Current

Client Specialist / Manager

Talbots
01.2012 - 04.2017

Office Assistant Certificate -

Tennessee College of Applied Technology

High School Diploma -

Hunters Lane High School
Diamonds Haley