Diamondtina Rios
Spring Branch,TX
Summary
Experienced in account and sales operations management. Dynamic and results-oriented professional with a proven track record in optimizing processes, increasing customer satisfaction, and driving revenue growth. Strong leadership skills demonstrated through successful team management, key account handling, and strategic initiative execution to achieve business objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Commercial Account Manager & Accounting Specialist
Nexans autoelectric of America
12.2022 - 02.2025
- Managed a diverse portfolio of commercial accounts, delivering exceptional client service and business growth.
- Spearheaded the implementation of process improvements to streamline account management and financial reporting.
- Coordinated with internal teams, including operations and finance, to ensure seamless delivery of products and services.
- Led the development of key account strategies, contributing to a 15% increase in client retention.
- Managed month-end close processes and performed reconciliations, improving financial accuracy and reducing errors.
- Created detailed financial reports for senior management, providing insights into key performance metrics and trends.
- Negotiated contracts with vendors and clients, driving cost reductions and improving profitability.
- Provided leadership and training for a team of 6, ensuring alignment with department goals and objectives.
- Led regular project reviews and client meetings, tracking milestones, addressing issues, and ensuring project timelines were met.
- Prepared customer presentations and demonstrations of products to solicit new business.
SIS, Registrar
Great Hearts Academies
01.2022 - 12.2022
- Ensured accurate and compliant management of student records, adhering to regulatory standards.
- Streamlined enrollment processes, significantly reducing wait times and improving student satisfaction.
- Collaborated with faculty and administration to enhance student services and improve registration efficiency.
- Developed and implemented policies and procedures for accurate data collection, ensuring minimal errors.
- Coordinated with the admissions team to ensure smooth transitions for incoming students.
- Managed cross-departmental communication to ensure the seamless flow of information for students and staff.
- Assisted with reporting requirements for accreditation and compliance purposes. the campus to consistently maintain an average daily attendance (ADA) of at least 97.50%.
Operations Food and Beverage Manager / Executive Assistant
Santikos Entertainment
08.2010 - 01.2022
- Managed executive schedules and ensured timely coordination of meetings, travel, and communication for C-level executives.
- Led complex cross-functional projects, aligning team efforts to meet company-wide goals.
- Developed and maintained organizational systems to ensure smooth daily operations across departments.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Coordinated vendor relations and managed procurement for the food and beverage division, optimizing inventory and reducing costs.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
Assistant Property Manager
Paige Investments, LLC
02.2009 - 08.2010
- Managed day-to-day operations of commercial real estate properties, ensuring tenant satisfaction and property maintenance.
- Supervised financial reporting, including rent collections, expense tracking, and vendor payments.
- Developed and maintained property budgets, ensuring expenses stayed within financial constraints.
- Coordinated property inspections and ensured all maintenance and safety standards were met.
- Communicated with tenants to resolve issues promptly, maintaining a positive relationship.
- Processed lease agreements and managed tenant records, ensuring compliance with local regulations.
- Conducted property inspections, managed third-party services, and processed payroll for employees and subcontractors
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
BBA - w/ Honors (Cum Laude)
The University of Texas At San Antonio
San Antonio, TXSkills
- Relationship Management Expertise
- Client Portfolio Expansion
- Cross-Functional Teamwork
- Prioritization and Scheduling
- Adaptable Multitasking Skills
- Trustworthy Commitment
- Clear Interpersonal Communication
- Adaptability to Change
- Consistent Professional Conduct
- Quality Improvement Initiatives
- Supply Chain Oversight
- Customer Relationship Management
- Sales Data Analysis
- Strategic Contract Negotiation
- Task Prioritization
- Operational Performance Assessment
Certification
Notary Public
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Commercial Account Manager & Accounting Specialist
Nexans autoelectric of America
12.2022 - 02.2025
SIS, Registrar
Great Hearts Academies
01.2022 - 12.2022
Operations Food and Beverage Manager / Executive Assistant
Santikos Entertainment
08.2010 - 01.2022
Assistant Property Manager
Paige Investments, LLC
02.2009 - 08.2010
BBA - w/ Honors (Cum Laude)
The University of Texas At San Antonio
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