Diamondtina Rios
Summary
Dynamic, results-driven professional with over 15 years of experience driving business analytics, project management, and inside sales/account management initiatives. Adept at leveraging forecasting tools and data-driven insights to predict trends, optimize processes, and improve operational efficiency. Proven record of engaging stakeholders and leading cross-functional teams to achieve measurable improvements in revenue growth, cost control, and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Commercial Inside Account Manager
Nexans autoelectric of America
12.2022 - 02.2025
- Forecasting & Analytics: Enhanced forecasting accuracy by 12% through advanced data analysis techniques, enabling proactive identification of emerging sales opportunities.
- Stakeholder Engagement: Coordinated with cross-functional teams (operations, finance, marketing) and high-value clients, holding quarterly strategic reviews that contributed to a 15% increase in client retention.
- Process Optimization: Streamlined account management and monthly financial reporting processes—reducing turnaround time by 20%—which resulted in improved data accuracy and informed decision-making.
- Team Leadership: Mentored and led a team of six professionals in adopting data-driven best practices, driving a culture of continuous improvement and operational excellence.
- Enhanced customer satisfaction by maintaining strong relationships with clients and addressing their concerns promptly.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
SIS Registrar / Data Compliance Coordinator
Great Hearts Academies
01.2022 - 12.2022
- Student Records Management: Maintained and updated over 1,200 comprehensive student records, ensuring 100% data accuracy for demographics, grades, attendance, and test scores.
- SIS Proficiency & Process Enhancement: Optimized the use of the Student Information System (SIS) to decrease the student registration process time by 25%, while improving data retrieval efficiency.
- Regulatory Compliance: Ensured strict adherence to FERPA and related standards, resulting in zero compliance issues during internal audits.
- Transcript & Graduation Coordination: Reduced transcript request turnaround time by 50%, streamlining the graduation process and ensuring prompt issue resolution.
- Collaborative Reporting: Generated detailed reports for administrators and counselors, facilitating data-informed decisions that enhanced student enrollment and retention processes.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Prepared balanced course schedules, student rosters and class lists.
- Analyzed enrollment trends to advise on potential curriculum adjustments and resource allocation.
- Established feedback system for students and faculty, leading to continuous improvement in registration services.
- Managed sensitive student information with utmost confidentiality, building trust within academic community.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
Beverage Operations Manager
Santikos Entertainment
09.2020 - 12.2021
- Transitioned into an operational leadership role, implementing vendor negotiations that achieved an average cost savings of 15% on procurement expenses.
- Improved inventory turnover rates by 18% through rigorous supply chain oversight and process improvements, which reduced operational bottlenecks by 20%.
- Coordinated cross-functional teams for marketing and service initiatives that elevated customer satisfaction and overall profitability.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative beverage menu options.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined operations through regular review of processes and implementation of best practices.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Increased overall drink revenue with strategic pricing adjustments and targeted marketing campaigns.
- Improved beverage sales with introduction of curated wine and craft beer selection, appealing to wider range of tastes and preferences.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Executive Assistant & Board Secretary
Santikos Entertainment
08.2010 - 09.2020
- Provided comprehensive administrative support to C-level executives and served as Board Secretary for over 50 board meetings, improving meeting efficiency by 30% through precise agenda management and follow-up documentation.
- Orchestrated high-level communications and confidential documentation management that supported strategic decision-making and accelerated board processes.
- Extended Tenure: Over a Decade
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Improved document management and accessibility with creation of centralized digital repository.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Created and maintenance up-to-date board planning calendar to outline matters on board's agenda.
- Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
- Updated, maintained and safely stored minute books and other legal documents.
- Developed strong working relationships with key organizational personnel including CEO and CFO providing essential support during critical periods.
- Managed sensitive correspondence among board members while maintaining strict confidentiality of privileged information.
- Recorded and distributed minutes of meetings to reflect format and level of detail determined.
- Maintained board binder containing governing documents, policies and written consents.
- Enhanced board communication by diligently preparing and distributing meeting agendas, minutes, and supporting materials.
Assistant Property Manager
Paige Investments
02.2009 - 08.2010
- Streamlined day-to-day operations for commercial properties, reducing delinquent rent collections by 10% and optimizing monthly cash flow.
- Managed leasing processes and vendor relationships to ensure adherence to budget constraints and compliance with local regulations, contributing to improved tenant satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
- Assisted in preparation of financial reports by collecting data, analyzing results, and presenting findings to senior management.
- Managed complex projects from conception to completion, ensuring all deadlines were met while maintaining attention to detail.
- Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Verified work aligned with service levels agreed and client requirements.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
Education
Bachelor of Business Administration (BBA), with Honors (Cum Laude) -
The University of Texas at San Antonio
San Antonio, TXSkills
- Data & CRM Tools: Data Analytics Platforms, CRM Software (eg, Salesforce)
- Brand awareness
- Menu development
- Budget planning
- Product ordering
- Supplier negotiations
- Scheduling
- Professionalism
- Operations management
- Interpersonal skills
- Analytical thinking
- Self motivation
- Supply ordering and management
Skilled in Microsoft Office applications
- Work Planning and Prioritization
- Task prioritization
- Team building
- Operational efficiency
- Calm and pleasant demeanor
- Relationship building
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Organizational skills
- Reliability
- Customer satisfaction
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and Dashboard
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
- Notary Public
LANGUAGES
- Spanish (Professional Working Proficiency)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Commercial Inside Account Manager
Nexans autoelectric of America
12.2022 - 02.2025
SIS Registrar / Data Compliance Coordinator
Great Hearts Academies
01.2022 - 12.2022
Beverage Operations Manager
Santikos Entertainment
09.2020 - 12.2021
Executive Assistant & Board Secretary
Santikos Entertainment
08.2010 - 09.2020
Assistant Property Manager
Paige Investments
02.2009 - 08.2010
Bachelor of Business Administration (BBA), with Honors (Cum Laude) -
The University of Texas at San Antonio
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