Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Diamone Engram

Augusta,GA

Summary

Dedicated professional with a strong understanding of service delivery and exceptional multitasking abilities. Committed to fostering and maintaining professional relationships to drive business results and increase profitability. Highly organized and dependable, excelling at managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to effectively meet team goals.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

In-Home Personal Care Assistant (PCA)

Lenus
06.2024 - Current
  • Provided compassionate and professional care to clients in their homes
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and mobility
  • Administered medications, prepared meals, performed light housekeeping, and provided companionship
  • Coordinated with healthcare professionals and family members to ensure comprehensive care, maintaining accurate records and prioritizing clients' well-being and dignity.

Telecommunication Technician

Strategic Business (contractor)
06.2024 - 07.2024
  • Supported network operations by troubleshooting technical issues, providing customer support, and ensuring reliable communication services
  • Worked with a team to maintain and upgrade network infrastructure, contributing to the seamless delivery of telecommunication services to clients.

Customer Service Representative

Apple (Teleperformance)
09.2023 - 06.2024
  • Provided exceptional customer service by assisting customers with product inquiries, troubleshooting technical issues, and offering personalized solutions
  • Stayed up-to-date with the latest technology trends and consistently met sales targets, contributing to the store's overall success.

Customer Service Representative

Duke Energy
03.2021 - 09.2023
  • Contributed to various projects focusing on energy management and customer service
  • Analyzed energy consumption data, assisted with billing inquiries, and supported sustainability initiatives
  • Demonstrated attention to detail and commitment to environmental stewardship.

Police Cadet Intern

Benedict College Police Department
08.2019 - 05.2020
  • Assisted officers with administrative duties, participated in community outreach programs, and observed field operations
  • Developed strong communication and problem-solving skills while maintaining confidentiality and professionalism.

Office Assistant

Benedict College
08.2016 - 05.2017
  • Efficiently managed administrative tasks including filing, scheduling, and handling correspondence
  • Supported office operations by maintaining organized records, assisting with data entry, and providing excellent customer service to clients and staff.

Education

Criminal Justice -

Benedict College
Columbia SC

Bachelor of Science - Psychology

Capella University
03-2025

CompTIA Network -

D'Aniello Institute for Veterans and Military Families
12.2023

Diploma -

Warren County High School
05.2016

Skills

  • Communication
  • Interpersonal
  • Problem-solving
  • Data analysis
  • Record-keeping
  • Energy management
  • Sustainability
  • Troubleshooting
  • Customer service
  • Patient care
  • Administrative support
  • Telecommunication services
  • Network infrastructure maintenance
  • Medication administration
  • Vital Signs
  • Direct Patient Care
  • Troubleshooting systems
  • Network Troubleshooting
  • Data Entry
  • Customer Service
  • Public Safety
  • Administrative Support

Certification

Medical assistant (CMA), 07/2021, 09/2021, Breath of Life LLC, Augusta, GA

Timeline

In-Home Personal Care Assistant (PCA)

Lenus
06.2024 - Current

Telecommunication Technician

Strategic Business (contractor)
06.2024 - 07.2024

Customer Service Representative

Apple (Teleperformance)
09.2023 - 06.2024

Customer Service Representative

Duke Energy
03.2021 - 09.2023

Police Cadet Intern

Benedict College Police Department
08.2019 - 05.2020

Office Assistant

Benedict College
08.2016 - 05.2017

CompTIA Network -

D'Aniello Institute for Veterans and Military Families

Diploma -

Warren County High School
Medical assistant (CMA), 07/2021, 09/2021, Breath of Life LLC, Augusta, GA

Criminal Justice -

Benedict College

Bachelor of Science - Psychology

Capella University
Diamone Engram