Tahji Norwood
Hattiesburg,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Qualfon Call Center
Highland Park, MI
05.2021 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
AT&T
Hattiesburg, MS
03.2020 - 05.2021
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Created detailed reports on customer feedback for management review.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Recorded all customer interactions into the database system accurately and completely.
Education
Some College (No Degree) - Welding Engineering
Pearl River Community College
Poplarville, MSSkills
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Information Security
- Complaint resolution
- Product Education
- Critical Thinking
- Researching
- Call center experience
Timeline
Customer Service Representative
Qualfon Call Center
05.2021 - 10.2024
Customer Service Representative
AT&T
03.2020 - 05.2021
Some College (No Degree) - Welding Engineering
Pearl River Community College
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