Diamone Jackson
Homewood,AL
Summary
Proactive manager with leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Club 4 Fitness
2022.08 - 2024.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Bay Host
Top Golf
2020.04 - 2021.04
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
- Trained new employees on company policies, procedures, and service standards, facilitating their integration into the team.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
Server
Holiday Inn Express Hotel and Suites
2018.05 - 2021.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Applebee's Neighborhood Grill & Bar
2013.05 - 2020.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Tellis Educational Services LLC
Birmingham, AL07.2022
Skills
- Team motivation
- Customer Relationship Management (CRM)
- Product and service knowledge
- Staff Management
- Task Delegation
- Staff Supervision
- Workload Management
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Compliance understanding
- Sales Growth
Timeline
Assistant Manager
Club 4 Fitness
2022.08 - 2024.02
Bay Host
Top Golf
2020.04 - 2021.04
Server
Holiday Inn Express Hotel and Suites
2018.05 - 2021.02
Server
Applebee's Neighborhood Grill & Bar
2013.05 - 2020.02
High School Diploma -
Tellis Educational Services LLC
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