Diamonique Clark
Irvington,NJ
Summary
Industrious Customer service Rep offering 4 years of sales/Customer service industry experience ready to add value the team. Well-versed in processing accurate sales transactions and providing superior customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
5
5
years of professional experience
Work History
Operations Associate
Alo Yoga
11.2023 - Current
- Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
- Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
- Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
- Maintain and champion strong visual standards for the sales floor
- Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Support a safe work environment and efficient operation through strong stockroom standards and processes
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.
- Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Resolve client needs quickly & effectively ensuring customer satisfaction
- Identify product concerns and communicate inventory needs to support the business goals
- Support other areas of the business, including Sales & Service and Cashier, as needed
Sales Associate
Bloomingdales
08.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
InMotion
04.2021 - 03.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Specialist
Apple
03.2021 - 03.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Interacted with approximately 50 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections %.
Customer Care Representative
Raymour & Flanigan Furniture And Mattress Store
01.2019 - 04.2021
- Assisted call-in customers with questions and order.
- Answered incoming calls from repair technicians and took repair report.
- Called customers to confirmed repair appointment for Tech's daily route.
- Advised customers on certain aspects of Repair and manufacture warrenties.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Certified Medical Assistant
Healthcare Training Institute - Union
Union, NJ01.2018
High School Diploma -
East Side High School
Newark, NJ07.2014
Skills
- Guest Relations
- Customer Service
- Money Handling
- Multitasking Strengths
- Stocking and Replenishing
- Sales Training
- Cash Register Operation
- Product and Service Sales
- Dispute Mediation
- Money Transfer Systems
Timeline
Operations Associate
Alo Yoga
11.2023 - Current
Sales Associate
Bloomingdales
08.2022 - Current
Sales Associate
InMotion
04.2021 - 03.2022
Sales Specialist
Apple
03.2021 - 03.2022
Customer Care Representative
Raymour & Flanigan Furniture And Mattress Store
01.2019 - 04.2021
No Degree - Certified Medical Assistant
Healthcare Training Institute - Union
High School Diploma -
East Side High School