Summary
Overview
Work History
Education
Skills
Certification
Military Service
Personal Information
Timeline
Generic

Diamonique Stevenson

Ocala,United States

Summary

Dynamic professional with a proven track record in customer service and technical support, notably at Sitel where I enhanced team efficiency and customer satisfaction. Skilled in data entry and problem-solving, I excel in fast-paced environments, demonstrating exceptional communication and multitasking abilities. Achieved near-perfect accuracy in data management, underscoring my commitment to excellence and team success.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Food Service Worker

Sodexo
Ocala, US
05.2022 - Current
  • Work tray line making patient trays or working in the cafeteria restocking and cashing out customers

Transportation Coordinator

01.2018 - Current
  • I am an Army Reservist
  • My job description is a transportation coordinator
  • Training to specialize in logistics, along with planning the movement of cargo and personnel

Phone Representative

Sitel
Ocala, US
06.2018 - 02.2021
  • Company Overview: Sitel is a call center
  • I previously worked as a phone tech for Sitel which is a call center, I was on the BestBuy/Geek Squad campaign helping customers with everything from technical issues with computers and other electronics to simply setting appointments
  • Shortly after joining the campaign I was asked to become a 'floorwalker' helping other agents with issues and taking supervisor calls
  • My main focus no matter where I go is to provide excellent customer service and display hard work
  • Sitel is a call center

Cashier/Customer Service

Winn Dixie
Ocala, US
05.2017 - 04.2018
  • Received customer payments
  • Notified management of security, vandalism and theft concerns
  • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
  • Trained new cashiers on procedures, customer service and sales techniques
  • Kept work areas clean, neat and organized for maximum productivity
  • Responded to customer requests and directed to merchandise
  • Assisted customers in selecting items based on needs
  • Greeted customers promptly

Data Entry Representative

Eppendorf
Ocala, FL
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Retrieved data from the database or electronic files as requested.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Ensured compliance with all established procedures related to data entry operations.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Utilized various software programs including Excel to create reports, tables and graphs when needed.
  • Resolved discrepancies in information and obtained further information for incomplete documents.

Education

Diploma -

Westport High School
Ocala, FL
05.2018

Skills

  • Communications
  • Customer Service
  • Team Building
  • Computer Repair
  • File Management
  • Upselling
  • Phone Etiquette
  • Logistics
  • Military Experience
  • Cash Handling
  • Sales
  • Data Entry
  • Telemarketing
  • Typing
  • Cold Calling
  • Technical Support
  • Troubleshooting
  • Help Desk
  • Food preparation
  • Food service
  • Order review
  • Work station sanitation
  • Work station setup
  • Multitasking
  • Problem-solving
  • Basic mathematics

Certification

  • Secret Clearance
  • Top Secret Clearance
  • ServSafe

Military Service

Army, United States, E-4, 01/18, Present, Army Reservist, transportation coordinator specializing in logistics and planning the movement of cargo and personnel.

Personal Information

Authorized To Work: US

Timeline

Food Service Worker

Sodexo
05.2022 - Current

Phone Representative

Sitel
06.2018 - 02.2021

Transportation Coordinator

01.2018 - Current

Cashier/Customer Service

Winn Dixie
05.2017 - 04.2018

Data Entry Representative

Eppendorf

Diploma -

Westport High School

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Diamonique Stevenson