Diamonique White
Southaven,MS
Summary
Professional with strong organizational and communication skills, equipped for front-line customer service role. Experience in managing phone systems, scheduling appointments, and handling administrative tasks efficiently. Known for fostering team collaboration and delivering consistent results, adapting seamlessly to changing demands. Skilled in multitasking, problem-solving, and maintaining welcoming environment for clients and visitors.
Overview
4
4
years of professional experience
Work History
Receptionist Clerk
Desoto Family Care
08.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
Clinic Scheduler
North Sunflower Clinic
01.2021 - 02.2024
- Advised office manager of problems and concerns and assisted with problem-solving.
- Assisted clinic staff in managing patient flow by monitoring appointment status and communicating with relevant parties as needed.
- Managed high call volumes while maintaining accuracy in recording patient details and appointment preferences.
- Supported continuous improvement initiatives by providing constructive feedback on existing scheduling processes and procedures to management personnel.
- Promoted a welcoming environment for patients through professional phone etiquette and exceptional customer service skills.
- Collected payments and entered charges into computer system.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Nursing Assistant
North Sunflower County Hospital
02.2021 - 07.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
High School Diploma -
Gentry High School
Indianola, MS05-2016
Skills
- Appointment scheduling
- Confidentiality
- Document preparation
- Typing speed
- Telephone skills
- Time management
- Organization skills
- Phone etiquette
- Greeting and seating clients
- Administrative support
- Document management
Timeline
Receptionist Clerk
Desoto Family Care
08.2024 - Current
Nursing Assistant
North Sunflower County Hospital
02.2021 - 07.2022
Clinic Scheduler
North Sunflower Clinic
01.2021 - 02.2024
High School Diploma -
Gentry High School
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