Diamonique N. Garrett
Columbus
Summary
Reliable Customer Service Representative with a 6 year track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Retail Collections Representative
JPMorgan Chase
Columbus, OH
04.2023 - Current
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Maintained CMS system records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
Inventory Specialist
Amazon
Columbus, OH
10.2019 - 02.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
Sales Representative
Spectrum
Columbus, OH
05.2021 - 01.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Leveraged CRM and Salesforce systems to manage sales activities and track sales performance.
- Provided technical support for customers using the company's products or services.
- Answered 200 calls per shift to assist with customer questions and concerns.
Education
High School Diploma -
Reynoldsburg High School Encore: Arts Communication & Design Academy
Reynoldsburg, OHSkills
- Account Management
- Account Reconciliation
- Data Entry
- Microsoft Office
- Payment Processing
- Sales Tactics
- Negotiation
- Communication
- Customer Service
- Money Management
Timeline
Retail Collections Representative
JPMorgan Chase
04.2023 - Current
Sales Representative
Spectrum
05.2021 - 01.2022
Inventory Specialist
Amazon
10.2019 - 02.2023
High School Diploma -
Reynoldsburg High School Encore: Arts Communication & Design Academy