Diamynte Jackson
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Chat Representative
Reynolds & Reynolds
Houston, TX
12.2023 - 01.2025
- As a Chat Representative at Reynolds & Reynolds, I was responsible for delivering exceptional customer service by addressing client inquiries and resolving issues promptly through live chat
- I maintained a thorough understanding of the company's products and services to provide accurate information and support to customers
- I also collaborated with team members to ensure a cohesive customer service strategy and participated in ongoing training to enhance my knowledge and skills
- My role required strong communication abilities to effectively interact with clients, along with the capacity to multitask and manage multiple chat conversations simultaneously while maintaining attention to detail
- I consistently adhered to company policies and confidentiality agreements to safeguard customer information and uphold the company's reputation for trustworthiness
Technical Support Rep (Contract)
World Cinema
Houston, TX
10.2022 - 10.2023
- Documented all activities related to technical support including processes, updates, changes made
- Recommended upgrades or additional features that could enhance user experience
- Identified potential areas for improvement in existing products or services
- Assisted customers with installation of new hardware and software applications
- Diagnosed system errors and implemented solutions to resolve them
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers
Chat & Email Agent (Contract)
Ecentria/Optics Planet
Remote, TX
07.2021 - 12.2022
- Provided customer support by resolving inquiries and issues pertaining to orders and deliveries through live chat and email correspondence
- Crafted clear, grammatically accurate email communications aligning with the established company tone and style guidelines
- Demonstrated comprehensive knowledge of product offerings to effectively address and answer customer questions via digital communication channels
Service Advisor
Office Depot Inc
Harvey, LA
02.2020 - 06.2021
- Enabled printing by loading materials and setting inking mechanisms to complete work orders.
- Monitored progress of large-scale projects from start to finish ensuring quality control standards were met throughout production process.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Created promotional materials such as flyers, brochures, business cards.
- Processed payments for copies and prints according to established procedures.
- Loaded machines with blank paper, toner, or film.
- Provided customer service in person, over the phone, and via email.
- Assisted customers with their copy and print needs by offering product recommendations.
Education
Certificate - Computer Support Technology
Martinsburg College
Martinsburg, WV03.2024
High School Diploma -
John Ehret
Houston, TX05.2017
Skills
- Teamwork and Collaboration
- Technical Troubleshooting
- Problem Solving
- Internet Applications
- Remote Systems
- Documentation Development
- Multitasking and Prioritization
- Attention to Detail
- Help Desk Support
- Troubleshooting
- Time Management
- Data Entry
- Typing Speed 50WPM
- De-Escalation Techniques
- Queue Management
- Computer Proficiency
- Customer Service
- Proofreading and Editing
- System Troubleshooting
- All Microsoft Applications (Word, Excel, Etc)
- Organizational Skills
- People Skills
- Technologically Savvy
- Issue and Complaint Resolution
- Inbound/Outbound
- Phone Call Management
- Call Documentation
- Live Chats
- Phone and Email Etiquette
- Payment Processing
- Adaptable and Flexible
- Timely Response
- Communication
- Professionalism
- POS systems
- Safe food handling
- Order taking
- Engaging personality
Timeline
Chat Representative
Reynolds & Reynolds
12.2023 - 01.2025
Technical Support Rep (Contract)
World Cinema
10.2022 - 10.2023
Chat & Email Agent (Contract)
Ecentria/Optics Planet
07.2021 - 12.2022
Service Advisor
Office Depot Inc
02.2020 - 06.2021
Certificate - Computer Support Technology
Martinsburg College
High School Diploma -
John Ehret
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