DIAN CASTANEDO
Miami
Summary
Results-driven professional with a track record of enhancing operational efficiency and customer satisfaction at Peloton. Implemented effective listening and problem-solving strategies to elevate customer experiences. Trained teams, achieving a 20% increase in service quality. Strong collaboration and communication skills foster exceptional outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Driver, Warehouse Orders
Peloton
Miami
05.2020 - 12.2021
- Operated delivery vehicle for timely transportation of warehouse orders.
- Loaded and unloaded goods efficiently to maintain workflow in warehouse.
- Inspected vehicle for safety and compliance before each trip.
- Collaborated with warehouse staff to coordinate order fulfillment processes.
- Followed safety protocols to ensure a safe working environment at all times.
- Delivered goods to specified destinations in a timely manner.
- Provided excellent customer service during deliveries, addressing inquiries promptly.
- Reviewed work orders to perform freight movement and deliveries.
- Inspected vehicles for mechanical items and safety issues prior to departing on routes.
Valet Supervisor and Bellman Supervisor
Grand Beach Hotel
Miami
08.2018 - 03.2020
- Supervised valet team to enhance vehicle management and service quality.
- Trained new valets on customer service standards and safety protocols.
- Monitored vehicle flow and organized parking areas for operational efficiency.
- Implemented process improvements to boost valet responsiveness.
- Coordinated valet services for large groups and special events.
- Managed VIP arrivals and departures with professionalism.
- Greeted guests upon arrival, fostering a welcoming atmosphere.
- Assisted with luggage handling to ensure safe transport to guest rooms.
Valet Supervisor
Park One of Florida
Miami
04.2016 - 07.2018
- Supervised valet staff, ensuring efficient vehicle handling and exceptional customer service.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Trained new valets on safety protocols and standards for customer interactions.
- Monitored vehicle security to prevent theft or damage during parking.
- Assisted in scheduling shifts for valet team, optimizing coverage and operational efficiency.
- Resolved customer complaints promptly, enhancing satisfaction with services.
Valet Supervisor
LAZ Parking
Miami Beach
11.2014 - 04.2016
- Greeted and registered guests and issued keys.
- Trained [Number] new employees quarterly.
- Provided an elevated customer experience to generate a loyal clientèle.
Education
GED - Physical education
Manuel Piti Fajardo
Cuba05-2012
Skills
- Customer Satisfaction
- Customer experience enhancement
- Customer assistance
- Team collaboration
- Active listening
- Organizational skills
- Energetic attitude
- Communication proficiency
- Conflict resolution
- Problem solving
- Operational efficiency
Languages
- Spanish
- English
- Portuguese
Timeline
Driver, Warehouse Orders
Peloton
05.2020 - 12.2021
Valet Supervisor and Bellman Supervisor
Grand Beach Hotel
08.2018 - 03.2020
Valet Supervisor
Park One of Florida
04.2016 - 07.2018
Valet Supervisor
LAZ Parking
11.2014 - 04.2016
GED - Physical education
Manuel Piti Fajardo
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