Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Skills
Languages
Timeline
Generic

DIAN CookeMartin

Cleveland,OH

Summary

Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.

Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Administrative Manager

Hayer Home Healthcare Llc
11.2023 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.

Database Administrator

Statistical Institute of Jamaica
05.2005 - 10.2020
  • Streamlined backup and recovery processes, enhancing overall system stability and availability.
  • Ensured database security with implementation of role-based access control and regular vulnerability assessments.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Enhanced reporting capabilities by designing efficient ETL processes that improved data accuracy and completeness.
  • Modified databases to meet needs and goals determined during planning process.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.

Supervisor

Statistical Institute of Jamaica
01.2011 - 01.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Customer Service Rep

Kingston Bookshop
06.2004 - 05.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Accounts Clerk

Accountant General Department
03.2003 - 02.2004
  • Input financial data and produced reports using [Software].
  • Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
  • Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.

Education

Business Administration

University of Technology
Jamaica
01.2015

Diploma - Management Studies

Management institute of Business
05.2013

No Degree - Nursing

Cuyahoga Community College
Cleveland, OH
09-2012

Skills

  • Strong Oral Communication
  • Effective Communication Skills
  • Collaborative Team Skills
  • Collaborative Skills
  • Effective Problem Solving
  • Effective Decision-Making
  • Proficient in Computer Software
  • Document Management Proficiency
  • Effective Organization
  • Office Operations Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 65 staff members.
  • Achieved high compliance by completing task with accuracy and efficiency.

Certification

  • Office Administration, 2
  • Principles of Business, 2
  • Principles of Accounts, 2
  • Mathematics, 3
  • English Literature, 3
  • Information Technology, 3
  • English Language, 3

Skills

Easily establish rapport with client from various backgrounds, being mindful to listen intently in order to understand their issues or desires and assist in a satisfactory manner. Carefully document client encounters and devise follow-up plan as needed., Skilled at creating reports, organizing document scheduling meeting and conducting interviews with clients. Verse in using spreadsheet applications such as Microsoft Excel to keep track of financial data and manage planning activities., Excellent oral and written communication skills, Strong interpersonal, teamwork and cooperation skills, Good people management skills, Ability to own initiative, Strong problem solving and decision-making skills, Strong knowledge of computer software and record management skills

Languages

English
Native or Bilingual

Timeline

Administrative Manager

Hayer Home Healthcare Llc
11.2023 - Current

Supervisor

Statistical Institute of Jamaica
01.2011 - 01.2013

Database Administrator

Statistical Institute of Jamaica
05.2005 - 10.2020

Customer Service Rep

Kingston Bookshop
06.2004 - 05.2005

Accounts Clerk

Accountant General Department
03.2003 - 02.2004

Diploma - Management Studies

Management institute of Business
  • Office Administration, 2
  • Principles of Business, 2
  • Principles of Accounts, 2
  • Mathematics, 3
  • English Literature, 3
  • Information Technology, 3
  • English Language, 3

Business Administration

University of Technology

No Degree - Nursing

Cuyahoga Community College
DIAN CookeMartin