Dian Dixon- Price
New York,NY
Summary
Dynamic Store Manager with a proven track record at Marshalls Store, driving sales growth from $9 million to $14 million. Expert in promotional planning and team development, fostering a high-performance culture. Recognized for enhancing customer satisfaction through effective coaching and conflict resolution, while maintaining operational excellence and reducing turnover.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
24
24
years of professional experience
Work History
Store Manager
Marshalls Store
12.2016 - 11.2025
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Manage $14 million sales volume
- Supervise, coach, and develop a team of 100 associates and 3 manager
- Promoted 3 Key Carriers to Assistant Store Managers
- Consistently grew sales from $9 million to $14 million
- Consistently reduced shrink over the last 3 years
- Facilitate, implement, and model the company service model
- Promoted 13 associates to coordinator
- Won awards for-service, shortage reduction, operational excellence, and sales
- Promoted a green culture pulse and maintained a friendly store environment
- Manage stores day to day operations, ordering merchandise, staying within allotted payroll hours, creating effective work schedules, hiring and training managers and staff on company procedures and policies and maintain high productivity while getting great customer service survey scores.
- Utilize reports to drive sales, execute floor moves and increase departmental sales.
Maintained consistent door to floor and managed flow of goods to the floor
Assistant Manager
Marshalls Store
10.2001 - 12.2016
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to associates
- Cultivated positive rapport with fellow employees to boost company morale and promote associate retention.
- Set aggressive targets for associate to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Business Administration And Management
Marymount College
Tarrytown, New YorkSkills
- Promotional planning
- Operational budgeting
- Hourly shift management
- Personnel development
- Team Development
- Team Upskilling
- Team Motivation
- Coaching and Accountability
- Conflict Resolution
- Leadership Skills
- Communication Development
- Problem Solving
- Time Management
- Planning/Execution
- Delivering Results
- People Skills
- Empathy
- Employee Performance Manager
Accomplishments
BRE Certificate of Excellence 2020
Comp sales over 1 million 2019
Sales growth over 1.5 million 2017
Team of the Quarter FY18
Promoted 2 coordinators to ASM
Promoted 2 ASM to Store Manager
Timeline
Store Manager
Marshalls Store
12.2016 - 11.2025
Assistant Manager
Marshalls Store
10.2001 - 12.2016
No Degree - Business Administration And Management
Marymount College