Dian Liu
San Francisco,CA
Summary
- Experienced Localization Program Manager with extensive experience in overseeing localization quality programs.
- Adept at fostering effective cross-cultural communication, driving team enthusiasm, and providing strong leadership.
- Demonstrated ability to excel in dynamic, fast-paced environments while maintaining a focus on quality and efficiency.
Overview
12
12
years of professional experience
Work History
Senior Localization Content Operations Manager
Color Health
06.2021 - 12.2023
- Built and managed localization strategy and operations, with a focus on translation quality assurance processes, stakeholder and vendor management;
- Designed and implemented efficient and scalable end-to-end localization frameworks for multiple products and diverse content types;
- Guided stakeholders in l10n and i18n best practices to minimize downstream issues;
- Monitored program performance and communicated results;
- Improved upon l10n and i18n operations to amplify reach and impact.
Marketing Localization Manager
Zendesk
06.2019 - 05.2021
- Managed end-to-end localization of Zendesk content and programs from initial planning/budgeting to delivery of localized assets and LQA;
- Oversee l10n review and query processes to ensure consistency in tone and voice across all types of content;
- Worked closely with vendors to improve the quality of translation and ensure smooth execution of projects;
- Developed and maintained key relationships with culturally and geographically diverse stakeholders;
- Monitored, measured, and communicated project progress, potential risks, delays, and performance to stakeholders and upper management.
Localization Manager
BitTorrent (acquired by TRON)
07.2018 - 06.2019
- Led and grew a team of internal linguists and external vendors; ensured their desired performance and development; provided them with guidance and advice;
- Partnered with cross-functional partners to ensure collaboration and visibility;
- Coordinated the localization of new product launches;
- Developed project schedules and ensured projects were delivered on time;
- Built and managed company translation memories and term bases to ensure consistent and efficient workflows.
Localization Program Manager
CSOFT International
01.2018 - 07.2018
- Oversaw the entire life cycle of various localization projects for clients in the tech and finance industries;
- Worked with linguists to optimize the existing LQA program;
- Coordinated and monitored resources, workload distribution, and project progress; communicated project progress to clients and manager;
- Closely monitored project progress to ensure on-time delivery.
Localization Team Lead
Lexy.io (a Machine Translation start-up, patent acquired by Google)
01.2016 - 12.2017
- Led, managed, and mentored a team of internal linguists and LQA reviewers;
- Partnered with the CEO and the engineering team to improve the efficiency of processes; liaised between the engineering team and the language team;
- Managed the language quality across different types of content;
- Managed and maintained the terminology databases, glossaries, and style guides;
- Produced high volumes of localized e-commerce content for a major US retailer in China.
Localization Quality Specialist
Netflix (via Welocalize)
01.2016 - 04.2017
- Collaborated with the Localization PM team to translate and QA high volumes of film and TV series synopses for Netflix;
- Updated the glossaries and maintained the translation memories and terminology databases.
Linguistic Quality Manager
TransPerfect Translations
01.2012 - 12.2015
- Reviewed high volumes of English-to-Chinese translation and transcreation (e.g. web content, mobile apps, etc. ) to ensure clarity, consistency, and accuracy;
- Improved existing LQA processes and workflows to increase efficiency and productivity;
- Developed and maintained style guides and glossaries.
Education
Master of Arts - Translation And Localization Management
Middlebury Institute of International Studies
Bachelor of Arts - International Business
Beijing Information Science&Technology University
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
Certificate - Python Engineering Fellow
Hackbright Academy
Skills
- Localization operations and quality improvements
- Life-cycle program and project management
- Cross-functional collaboration and vendor management
- Industry-standard TMS systems such as Lokalise and Smartling
- Fluency in English, Simplified and Traditional Chinese
Timeline
Senior Localization Content Operations Manager
Color Health
06.2021 - 12.2023
Marketing Localization Manager
Zendesk
06.2019 - 05.2021
Localization Manager
BitTorrent (acquired by TRON)
07.2018 - 06.2019
Localization Program Manager
CSOFT International
01.2018 - 07.2018
Localization Team Lead
Lexy.io (a Machine Translation start-up, patent acquired by Google)
01.2016 - 12.2017
Localization Quality Specialist
Netflix (via Welocalize)
01.2016 - 04.2017
Linguistic Quality Manager
TransPerfect Translations
01.2012 - 12.2015
Master of Arts - Translation And Localization Management
Middlebury Institute of International Studies
Bachelor of Arts - International Business
Beijing Information Science&Technology University
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
Certificate - Python Engineering Fellow
Hackbright Academy
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