Dian Maier-Visnovits

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer inquiries via phone, email, and web-based platforms.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.
• Requested escalation for unresolved issues.
• Assessed and offered solutions to improve procedures and customer experiences.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Updated marketing strategies to include social networks; resulting in 30% increase in product sales.
• Inventoried, displayed, sold merchandise
• Managed employees
• Marketed and promotion campaign and designed brochure
• Multi line phones
• Gave excellent customer service