Summary
Overview
Work History
Education
Skills
Relatedexperience
Languages
Timeline
Generic

DIANA MENDEZ

Houston

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

20
20
years of professional experience

Work History

Property Manager

Falls Group Properties
02.2020 - Current
  • Currently managing a 255 unit property
  • Monitoring monthly budgets and meeting monthly goals
  • Payroll submission
  • Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.

Assistant Manager

Pryzant Management (Sharpstown Apartments)
04.2015 - 02.2016
  • Managing 400 units on the property
  • Taking care of monthly property renewals
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • In charge of move in and move outs
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Answering a multi-line phone
  • Used Amrent to conduct back ground check to possible new tenants
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Leasing Agent

Casa Nube Apartments
09.2012 - 04.2015
  • Managed 373 units on the property
  • Answering a multi-line phones.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Scheduled various contractors to complete needed work on vacant and occupied units.

Catering Assistant

Jason's Deli
01.2005 - 01.2011
  • Answer a multi-line phone.
  • Taking catering and delivery orders
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Processed payments successfully.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.

Education

High School Diploma -

Marque Learning Center
01.2013

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Financial budgeting and reporting
  • Work order monitoring
  • Property marketing and promotion
  • Microsoft Office
  • Leasing and sales

Relatedexperience

  • Falls Group Properties, Property Manager, Houston, TX, 02/19/20, Present, Currently managing a 255 unit property., Monitoring monthly budgets and meeting monthly goals., Payroll submission.
  • Pryzant Management (Sharpstown Apartments), Assistant Manager, Houston, TX, 04/23/15, 12/26/13, Managing 400 units on the property., Receiving payments from tenants., Taking care of monthly property renewals., In charge of move in and move outs., Ensuring work orders where getting completed., Dealing with vendors., Answering a multi-line phone., Used amrent to conduct background check to possible new tenants.
  • Casa Nube Apartments, Leasing Agent, Houston, TX, 09/28/12, 04/21/15, Managed 373 units on the property., In charge of move in., Ensuring work orders where getting completed., Answering a multi-line phone., Receiving payment from tenants.
  • Jason's Deli, Catering Assistant, Sugar Land, TX, 01/01/05, 12/31/11, Answer a multi-line phone., Taking catering and delivery orders., Routing 150 deliveries daily with eight drivers., Ensuring that meals were prepared in a timely manner., Receiving payment for orders.

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Falls Group Properties
02.2020 - Current

Assistant Manager

Pryzant Management (Sharpstown Apartments)
04.2015 - 02.2016

Leasing Agent

Casa Nube Apartments
09.2012 - 04.2015

Catering Assistant

Jason's Deli
01.2005 - 01.2011

High School Diploma -

Marque Learning Center
DIANA MENDEZ